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Dreams Cancun Resort & Spa All Inclusive

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Dreams Cancun Resort & Spa All Inclusive

Dreams Cancun Resort & Spa All Inclusive

4 Stars

Punta Cancun Zona Hotelera Cancun Quintana Roo 77500


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Dreams Cancun Resort & Spa All Inclusive Hotel exteriorDreams Cancun Resort & Spa All Inclusive ActivitiesDreams Cancun Resort & Spa All Inclusive Aerial viewDreams Cancun Resort & Spa All Inclusive Dining
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Rating criteria
Rating
Cleanliness 2
Facilities 3
Service 2
Location 4
Pricing 2
Overall 2.6
Dreams Cancun Resort and Spa All Inclusive offers travellers a relaxed, atmosphere with plenty to do. The resort is also close to popular attractions like the Museo de Arte Popular Mexicano, the Great Mayan Reef and the Xcaret Eco-Archeological Park. Guests can also travel to Playa del Carmen, or the ruins at Tulum or Chichen-Itza.

Location
Dreams Cancun is located in the heart of the Cancun Hotel Zone, just a short distance from popular attractions like the Cancun scenic tower and the Pirate Dinner Cruise.

Rooms
Guestrooms at Dreams feature private terraces, satellite television, marble bathrooms, bathrobes, individual climate control, ironing equipment and electronic safes. Some rooms offer views of the resort's private lagoon and others have private whirlpools.

Restaurant
Guests staying at Dreams have a variety of dining options included in their all-inclusive packages. Choose from Himitsu, Oceana, the Seaside Grill, the World Cafe, Coco Cafe and Paloma Bonita.

General
Daytime activities at the resort include swimming, scuba lessons, snorkelling, yoga, cooking classes, kayaking, Euro-bungee jumping, tennis, biking and an ocean trampoline. At night, guests can enjoy theme parties, musical and performance entertainment, outdoor movies and an evening craft market. The spa experience includes access to the fitness centre, whirlpool, cleansing saunas, as well as a variety of body and skin treatments.

Hotel Facilities

  • Banquet Facilities
  • Business Centre
  • Currency Exchange Services
  • Golf Course
  • Internet Access - Wireless
  • Lift / Elevator
  • Restaurant
  • Sauna
  • Spa / Wellness Centre
  • Tennis Court
  • Bar / Lounge
  • Children's Playroom
  • Disabled Facilities
  • Gym / Fitness Facilities
  • Jacuzzi / Whirlpool
  • Parking Facilities
  • Room Service
  • Secretarial Services
  • Steam Room
  • Tour Desk
  • Beauty Salon / Hairdresser
  • Conference Facilities
  • Faxing Facilities
  • Internet Access - High Speed
  • Laundry Services
  • Reception
  • Safe Deposit Box
  • Shopping Arcade
  • Swimming Pool - Outdoor

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Safe
  • Cable / Satellite TV
  • Iron / Ironing Board
  • Tea and Coffee Making Facilities
  • Ensuite / Private Bathroom
  • Mini Bar

Dreams Cancun Resort & Spa All Inclusive Guest Reviews (31)


Dreams Cancun Resort & Spa All Inclusive
5 out of 5

had a wonderful time,do as much as you want or nothing at all. Beautifulsceneryand water

Snipe wrote on January 17, 2012


Dreams Cancun Resort & Spa All Inclusive
5 out of 5

Always a wonderful place to visit. The views are fantastic, lots of things to do, and great food. This was our third visit to Dreams in Cancun, so that really says it all.

Two to go wrote on January 13, 2012


Dreams Cancun Resort & Spa All Inclusive
1 out of 5

We came back from dining at the included off site restaurant to find that all the cash we had locked in the safe had been stolen - about $400. This is Mexico, so I wasn't that surprised to have been robbed (although I didn't expect it with a locked safe), but I was shocked at how the hotel handled it. The hotel staff and management was horrific! We were discouraged from reporting it to the police by the Concierge Manager Jackie, but we insisted, considering the circumstances. Security came to our room and searched our room to see if we had hidden our money and were lying about it being stolen! The search took close to 2 hours, during which time we were required to be present, while they opened umbrellas, took all the bed linens off, went through all of our clothing, suitcases, etc. The next manager was the front desk manager who said my kids, who were staying in the adjoining room and are 8, 10, and 12 (and had not left my side the entire trip), probably took the money and spent it. That theory did not explain why the $50 bill that my 12 year old had in her safe had also been stolen. Next it was the Rooms Manager Annett. Annett had a report run that showed all the keys that had been used to open our room. She then told us that all the employees on the report who opened our door were honest and that she thought we were lying about the robbery. (Hmmm...some honest employee is now $400 richer). Annett then said if we wanted to report it to the police to take a cab to the police station - that's a bit hard to do when you have NO MONEY! The hotel finally did have a guy drive me to the police station upon my insistence where I did a full report. Overall, the whole process took about 6 hours - not how I had wanted to spend the last full day of our vacation. We requested to speak to the general manager several times, but he or she never came to speak with us or called our room. The staff I did speak with refused to compensate us in anyway or take any responsibility. Had the staff not accused us of being liars and had offered a spa treatment or a tour (which they were giving away to people who listened to the time share pitch), we would not be so irate. The treatment of the staff was more insulting and disturbing then being robbed. Needless to say, I would not recommend this hotel to anyone.

5travelForFun wrote on January 9, 2012


Dreams Cancun Resort & Spa All Inclusive
1 out of 5

1. bathrooms smell like sewer - they use scented toilet paper to try to cover this up but it doesn't work. 2. location on the "point" sounds great - surrounded by water on 3 sides, however, wind howls at 20 to 30 mph at all times. we walked down the beach to other hotel beaches and it was not nearly as windy. 3. saw cockroaches crawling in drink cups that were left on the ground and not picked up. 4. only one waiter was exceptionally nice, Santiago at Oceana, the rest were grumpy, even though everyone I saw was tipping, including us. 5. staff spoke enough English to take your order but that was it so you couldn't ask any questions about anything. 6. bed was so hard that we had backaches by the end of the trip. Think sleeping on the floor hard and you get the idea. 7. smoke detector directly above bed flashed like a green strobe light all night long. 8. patio door to balcony did not seal so there was a whistling/howling all night long. 9. constant problems with TV/VCR not working in room. 10. Worst vacation of our lives was topped off by cash being stolen from the locked safe in our rooms. Hotel General Manager would never come talk to us and underlings told us they had honest employees. Some honest employee has our $400. If you have upcoming reservations I highly recommend you cancel.

TravelTons wrote on January 9, 2012


Dreams Cancun Resort & Spa All Inclusive
4 out of 5

Stayed in tower, 12th floor. Excellent view of turquoise shoreline and the hotel zone. Each restaurant had their own specialties, and we enjoyed them all. All staff went out of their way to be accommodating.

Bill and Dunya wrote on December 18, 2011


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Overall Guest Rating

Overall2.6 out of 5
Cleanliness2 out of 5
Facilities3 out of 5
Service2 out of 5
Location4 out of 5
Pricing2 out of 5

Dreams Cancun Resort & Spa All Inclusive Guest Reviews

SortBy:

5 out of 5

had a wonderful time,do as much as you want or nothing at all. Beautifulsceneryand water

Review by: Snipe
Date stayed January 17, 2012

5 out of 5

Always a wonderful place to visit. The views are fantastic, lots of things to do, and great food. This was our third visit to Dreams in Cancun, so that really says it all.

Review by: Two to go
Date stayed January 13, 2012

1 out of 5

We came back from dining at the included off site restaurant to find that all the cash we had locked in the safe had been stolen - about $400. This is Mexico, so I wasn't that surprised to have been robbed (although I didn't expect it with a locked safe), but I was shocked at how the hotel handled it. The hotel staff and management was horrific! We were discouraged from reporting it to the police by the Concierge Manager Jackie, but we insisted, considering the circumstances. Security came to our room and searched our room to see if we had hidden our money and were lying about it being stolen! The search took close to 2 hours, during which time we were required to be present, while they opened umbrellas, took all the bed linens off, went through all of our clothing, suitcases, etc. The next manager was the front desk manager who said my kids, who were staying in the adjoining room and are 8, 10, and 12 (and had not left my side the entire trip), probably took the money and spent it. That theory did not explain why the $50 bill that my 12 year old had in her safe had also been stolen. Next it was the Rooms Manager Annett. Annett had a report run that showed all the keys that had been used to open our room. She then told us that all the employees on the report who opened our door were honest and that she thought we were lying about the robbery. (Hmmm...some honest employee is now $400 richer). Annett then said if we wanted to report it to the police to take a cab to the police station - that's a bit hard to do when you have NO MONEY! The hotel finally did have a guy drive me to the police station upon my insistence where I did a full report. Overall, the whole process took about 6 hours - not how I had wanted to spend the last full day of our vacation. We requested to speak to the general manager several times, but he or she never came to speak with us or called our room. The staff I did speak with refused to compensate us in anyway or take any responsibility. Had the staff not accused us of being liars and had offered a spa treatment or a tour (which they were giving away to people who listened to the time share pitch), we would not be so irate. The treatment of the staff was more insulting and disturbing then being robbed. Needless to say, I would not recommend this hotel to anyone.

Review by: 5travelForFun
Date stayed January 9, 2012

1 out of 5

1. bathrooms smell like sewer - they use scented toilet paper to try to cover this up but it doesn't work. 2. location on the "point" sounds great - surrounded by water on 3 sides, however, wind howls at 20 to 30 mph at all times. we walked down the beach to other hotel beaches and it was not nearly as windy. 3. saw cockroaches crawling in drink cups that were left on the ground and not picked up. 4. only one waiter was exceptionally nice, Santiago at Oceana, the rest were grumpy, even though everyone I saw was tipping, including us. 5. staff spoke enough English to take your order but that was it so you couldn't ask any questions about anything. 6. bed was so hard that we had backaches by the end of the trip. Think sleeping on the floor hard and you get the idea. 7. smoke detector directly above bed flashed like a green strobe light all night long. 8. patio door to balcony did not seal so there was a whistling/howling all night long. 9. constant problems with TV/VCR not working in room. 10. Worst vacation of our lives was topped off by cash being stolen from the locked safe in our rooms. Hotel General Manager would never come talk to us and underlings told us they had honest employees. Some honest employee has our $400. If you have upcoming reservations I highly recommend you cancel.

Review by: TravelTons
Date stayed January 9, 2012

4 out of 5

Stayed in tower, 12th floor. Excellent view of turquoise shoreline and the hotel zone. Each restaurant had their own specialties, and we enjoyed them all. All staff went out of their way to be accommodating.

Review by: Bill and Dunya
Date stayed December 18, 2011

5 out of 5

We had a fantastic experience at the Dreams Cancun Resort and highly recommend it to couples and families alike. Very customer oriented and excellent amenities (especially food). My hubby and I have not had the opportunity to travel much, but know that if and when we can afford another trip Dreams Cancun will either be the place or the place to beat!

Review by: DandK
Date stayed December 13, 2011

2 out of 5

The entire rooms have thick mold smell, it's hard to get used to. Food choices/quality wasn't good. Some staffs were friendly but mostlly you really can't get away from language barrier, they always screwed up one thing a day. Spa was a super overcharged and not satisfied with service. The entire resort seems to be dead with no activities except Friday night. I am not definitly coming back and would not recommend to stay here.

Review by: JustCameBack
Date stayed December 2, 2011

4 out of 5

Pros: - Incredible food; all restaurants were way above expectations for an all-inclusive - Location is excellent - short walk to the clubs and surrounded on 3 sides by water - Good rooms - Well organized, plenty to do - Dolphins were always happy to see you - Wait staff and bartenders and bellmen were professional, friendly and good at what they did Cons: - Very kid friendly, consequently there were a lot of families with kids. We were looking for something else but this may be a "pro" for you - Found the concierge to be rude - Pool was a bit underwhelming. The lagoon is a nice touch but appeared dirty compared to the great Cancun waters surrounding the resort In general, this is a quality place and was worth the value we got out of it. I'd probably consider other places next time only because my girlfriend and I would like to try an adults-only.

Review by: Showmemore
Date stayed November 29, 2011

4 out of 5

The experience was great, the staff was great, but.. There were a few that couldn't understand or speak any English and could have been helpful if they could. Most of them did very good and they all had very good personalities and were very personable. The Hotel was surrounded by water on 3 sides. We were on the bottom level and had a great view of the Dolphins and would sit on our balcony and watch them every morning. If you are planning on any adventures while you are there and not really planning on spending alot of time in your room, then I would suggest not worrying about an upgraded room. just go with the basic, they are still very good rooms.

Review by: Ray Ray
Date stayed November 26, 2011

4 out of 5

The Hotel is located at the tip of the zone and it is pretty windy there every day. Our room was on the east side over looking the ocean. Really nice veiw.The room was comfortable, clean and the refrig. stocked every day. The maids came to clean once a day and then again at night to turn down the bed and leave the light on for you.Food was ok we sure didn't go hungry. I think the res. Oceana and Seaside Grill try to get to fancy with food presentation we prefer the simpler style. But you need to try them for a little variety as the buffet gets repetitious. The wait staff was second to none. We would go back .

Review by: Tootie K
Date stayed November 19, 2011

3 out of 5

I never had so many problems with flight info and vouchers ...In the future I will not be booking with you ! Your shuttle service was terrible and half your staff does not speak English... If you need someone who does ..hire me this was a complete disappointment.

Review by: kimmy74
Date stayed November 15, 2011

4 out of 5

Dreams cancun has wonderful restaurants. Especially I loved a japaness restaurant which has great sushi and sashimi. The location of hotel is also great.

Review by: Incredible JK
Date stayed November 10, 2011

4 out of 5

The food was great but not many selections on places to dine. Over the eight day stay restaraunts on beach were closed (alterrnated closures), which resulted in limited choices.

Review by: ddkmn
Date stayed October 30, 2011

4 out of 5

The staff was very polite and curteous. Service was very quick and friendly. The location is ideal, with beach front on both sides of the resort, close to town if you want to go do that stuff but if you don't you would never know you're in the middle of town! I loved the dolphins on site and if we brought kids I'm sure they would love it, since all the kids there seemed to!

Review by: parents getaway
Date stayed October 28, 2011

5 out of 5

This trip was perfect. The food was excellent. The water and ice was filtered we didn't get sick not one time. The shops/clubs were in walking distance, five minutes. The dolphins on the resort was amazing and so was the ocean view from the room. The room was beatufiul and clean. Everything was perfect we will be back. The staff was so friendly and so much to do on the resort. They had tons of activities.

Review by: DEEARN
Date stayed October 26, 2011

4 out of 5

This was my and my husband's first trip and I was so very impressed. From the minute we stepped out of the airport there was a greeter that took us to the hotel. Once there, (for some reason) we were told we were in the VIP check-in. We walked over and immediately the hostess greeted us by name and thanked us for coming. We felt like total celebrites! Our room was very nice with a great view of the ocean out of the balconey and the side window. The only things that could use some improvements were the bathroom shower did not drain so we were taking a shower and a bath at the same time practically. Also, the wedding gazebo was directly below our room so we had to constantly hear the music and the wedding guests. But we figured hey it's someone's special day, we can endure the celebrations. The food was so-so, but the presentation was very pretty. The night lounge was wonderful and the music was great. I loved walking the grounds at night. AND the best part, the day of my husband's birthday we were out and about for most of the day, when we came back to our room there was a CAKE and champagne waiting! I was blown away! Now that we are looking to book our next trip, I am worried I won't find anywhere else that lives up to the great time we had at Dreams!

Review by: One happy lady
Date stayed October 24, 2011

5 out of 5

The service was phenomenal! Unlimited drinks and food all day...outdoor and indoor activities (for rainy days) planned...wedding had to be moved indoors due to weather and it was still gorgeous!! I would go back in a heartbeat!

Review by: Trinidad
Date stayed October 20, 2011

5 out of 5

Everything was perfect. The only issue is there seemed to be some leaks including in our bathroom. The staff did work very to fix them.

Review by: Joedchi
Date stayed October 18, 2011

4 out of 5

Although the rooms could use some updating, the staff and cleanliness made up for it. The resort was clean, food, and service was great. I will stay here again.

Review by: Rockey
Date stayed October 17, 2011

5 out of 5

Beautiful beach resort , spacious rooms ,plenty and variety of tasty food and drinks ,excellent and friendly service all the times , worth much much more than the amount paid .

Review by: Kams
Date stayed October 16, 2011

Dreams Cancun Resort & Spa All Inclusive photos

Dreams Cancun Resort & Spa All Inclusive Hotel exterior
Hotel Exterior
Dreams Cancun Resort & Spa All Inclusive Activities
Activities
Dreams Cancun Resort & Spa All Inclusive Dining
Dining
Dreams Cancun Resort & Spa All Inclusive Fitness centre
Fitness Centre
Dreams Cancun Resort & Spa All Inclusive Pool
Pool
Dreams Cancun Resort & Spa All Inclusive Pool
Pool
Dreams Cancun Resort & Spa All Inclusive Spa
Spa
Dreams Cancun Resort & Spa All Inclusive Exterior
Exterior
Dreams Cancun Resort & Spa All Inclusive Restaurant
Restaurant
Dreams Cancun Resort & Spa All Inclusive Aerial view
Aerial view
Dreams Cancun Resort & Spa All Inclusive Entertainment
Entertainment
Dreams Cancun Resort & Spa All Inclusive Lounge
Lounge
Dreams Cancun Resort & Spa All Inclusive Pool
Pool
Dreams Cancun Resort & Spa All Inclusive Room
Room
Dreams Cancun Resort & Spa All Inclusive Terrace
Terrace
Dreams Cancun Resort & Spa All Inclusive Golf course
Golf course
Dreams Cancun Resort & Spa All Inclusive Hotel exterior
Hotel Exterior
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