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Custom House Hotel London

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Custom House Hotel London

Custom House Hotel London

3 Stars

272-283 Victoria Dock Road Docklands London E16 3BY


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Custom House Hotel London RoomCustom House Hotel London Double roomCustom House Hotel London Breakfast roomCustom House Hotel London Breakfast room
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Rating criteria
Rating
Cleanliness 4
Facilities 4
Service 4
Location 4
Pricing 4
Overall 4
Situated opposite ExCeL Exhibition Centre, Custom House Hotel London provides quality accommodation to suit guest requirements. Guests can visit National Maritime Museum London, a large museum, which incorporates the Royal Observatory Greenwich London and 17th-century Queen's House.

Location
Custom House Hotel is located on Victoria Dock Road, close to Custom House Train Station. O2 Arena, a popular entertainment complex, is located just 2 kilometres from the hotel. Other famous landmarks of this city are Tower of London, a historic fortress and the nearby Tower Bridge.

Rooms
Custom House Hotel in London offers 282 standard and superior rooms. All units feature air conditioner, television with cable connection, pay per view movies, telephone with voicemail and coffee maker.

Restaurant
Guests can start their day with breakfast and later dine at Ho Lee Chinese Restaurant, which offers Chinese, Japanese and Vietnamese cuisines. They can enjoy snacks and beverages at Custom House Cafe or at the Custom House Pub & Kitchen.

General
The Capstan Function Rooms comprises of three adaptable rooms to conduct meetings or presentations. The rooms can be combined to host cocktail reception. Custom House Hotel London is located at a convenient distance from major attractions such as Museum of Childhood, HMS Belfast - a museum ship and London Dungeon.

Additional Information

  • 3 km to the Airport (London City)

Hotel Facilities

  • Banquet Facilities
  • Cafe
  • Dining Room
  • Internet Access - High Speed
  • Laundry Services
  • Parking Facilities
  • Reception
  • Bar / Lounge
  • Conference Facilities
  • Disabled Facilities
  • Internet Access - Wireless
  • Lift / Elevator
  • Parking Facilities (At Cost)
  • Restaurant
  • Business Centre
  • Currency Exchange Services
  • Faxing Facilities
  • Laundry Facilities
  • Non-Smoking Rooms
  • Photocopying Facilities
  • Safe Deposit Box

Room Facilities

  • Air Conditioning
  • Ensuite / Private Bathroom
  • Modem / Data Port Connection
  • Radio
  • Telephone
  • Colour TV
  • Hairdryer
  • Pay TV
  • Safe
  • Wireless Internet Access
  • Disabled Facilities
  • Iron / Ironing Board
  • Pay-per-view Movies
  • Tea and Coffee Making Facilities

Custom House Hotel London Guest Reviews (173)


Custom House Hotel London
4.4 out of 5

One of the best value Hotels in London, and in a great location if you need to be in the Dockside area, or near London Airport & The 02 Arena. Sadly the bar has no drinkable ale but the food is good and The Chinese Restuarant is one of my favourite places to eat.

Michael Tobin wrote on November 19, 2010


Custom House Hotel London
4.6 out of 5

Clean and modern facilities. EXcellent breakfast-variety and very clean. Excellent pub alongside. Across street from Excel.

Anonymous wrote on November 9, 2010


Custom House Hotel London
5 out of 5

The hotel was spotlessly clean, the front desk and customer service was excellent and the room (a superior double)although a little small was perfectly adequate for a one night (saturday) overnight stay. I would highly recommend the Custom House and will certainly stay again in the future.

brian hill wrote on October 19, 2010


Custom House Hotel London
4.6 out of 5

We were going to the O2 so this is the best place to stay,the surrounding area is not great but if you walk over the bridge near excel its a nice walk on the other side of the bank.The Carribean bar is really friendly and a nice place to have a drink.The Custom House is a really nice hotel and we wil definitely stay there again when we are going to the O2,great cooked breakfast as well.

Andrew Brown wrote on June 13, 2010


Custom House Hotel London
4.4 out of 5

Excellent location for the O2. Not a huge choice for breakfast. Would stay there again.

Anonymous wrote on June 6, 2010


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Overall Guest Rating

Overall4 out of 5
Cleanliness4 out of 5
Facilities4 out of 5
Service4 out of 5
Location4 out of 5
Pricing4 out of 5

Custom House Hotel London Guest Reviews

SortBy:

4.4 out of 5

One of the best value Hotels in London, and in a great location if you need to be in the Dockside area, or near London Airport & The 02 Arena. Sadly the bar has no drinkable ale but the food is good and The Chinese Restuarant is one of my favourite places to eat.

Review by: Michael Tobin
Date stayed November 19, 2010

4.6 out of 5

Clean and modern facilities. EXcellent breakfast-variety and very clean. Excellent pub alongside. Across street from Excel.

Review by: Anonymous
Date stayed November 9, 2010

5 out of 5

The hotel was spotlessly clean, the front desk and customer service was excellent and the room (a superior double)although a little small was perfectly adequate for a one night (saturday) overnight stay. I would highly recommend the Custom House and will certainly stay again in the future.

Review by: brian hill
Date stayed October 19, 2010

4.6 out of 5

We were going to the O2 so this is the best place to stay,the surrounding area is not great but if you walk over the bridge near excel its a nice walk on the other side of the bank.The Carribean bar is really friendly and a nice place to have a drink.The Custom House is a really nice hotel and we wil definitely stay there again when we are going to the O2,great cooked breakfast as well.

Review by: Andrew Brown
Date stayed June 13, 2010

4.4 out of 5

Excellent location for the O2. Not a huge choice for breakfast. Would stay there again.

Review by: Anonymous
Date stayed June 6, 2010

3.6 out of 5

Very well located hotel for Excel and O2. It is also opposite a DLR station. The ensuite is prefabricated and quite small but perfectly adequate for a short stay.The only criticism I have is both mornings we were there we had a powercut for 2 hours otherwise a very convenient hotel for the price.

Review by: Lynn Philp
Date stayed April 6, 2010

4.6 out of 5

Positive surprise, best 3 star London hotel I've stayed in. Good food both in the pleasant pub and the cafeteria. Very good continental breakfast (for a UK hotel).

Review by: Anonymous
Date stayed January 31, 2010

2 out of 5

It is very cold. Just one air con unit to heat up the room so it takes ages. Hot water took ages to start also. It was a bit smelly and delapidated. The clientele was 'colourful'. The new Ibis around the corner looks a lot nicer. Wouldn't stay again.

Review by: Anonymous
Date stayed December 8, 2009

3.8 out of 5

The walls for our room were not very sound proof, so there was some noise quite late on one night. This hotel was reasonably priced and right next to the train station for very the frequent Docklands Light Railway service to central London.

Review by: Anonymous
Date stayed October 27, 2009

4 out of 5

The hotel was clean and comfortable, the staff polite and helpful and nothing went wrong. The food in the restaurant/pub attached was also pretty good. No complaints at all.

Review by: Colin Bakewell
Date stayed October 17, 2009

4 out of 5

Really great location. Fairly basic accomodation but all that you need. Decent breakfast. Good bar / restaurant on site.

Review by: Anna Taylor
Date stayed October 14, 2009

4.6 out of 5

Hotel is very close to City airport and across the road from the DLR station. It is about 45 minutes by train to the centre of the West End.

Review by: Ian Boud
Date stayed October 4, 2009

3.8 out of 5

Rooms are very small and slightly claustrophobic, especially the toilet and the shower modules. No space for luggage. Nothing for a long stay.

Review by: Torbjorn Johnson
Date stayed September 28, 2009

4 out of 5

The room was large and comfortable, and we had a disabled shower/ensuite (we are not disabled), but we understand that the hotel was full that night due to event on at Excel. Some noise from revellers outside but this was not related to the hotel. We did not have breakfast there as we felt £7+ in advance or £9+ in morning was excessive. Obviously that is where the money is made.Location is great for events at Excel or 02.

Review by: Val Fidler
Date stayed September 21, 2009

4 out of 5

Very helpful staff, especially sorting out a free late checkout!!

Review by: Alan Taylor
Date stayed September 17, 2009

5 out of 5

The service was superb, again, the staff were polite, friendly and prompt in sorting out our needs. The rooms were very clean and tidy as usual. This is why we return here to stay every time that we need to visit London.

Review by: Bob Gooding
Date stayed September 5, 2009

5 out of 5

This is the 5th time ive stayed here since june 09 and would certainly recommend it.

Review by: Marianne Doyle
Date stayed September 4, 2009

4.6 out of 5

All I wanted was a cheap room as close as possible to the Excel Centre. The room was quiet, clean and comfortable enough to get some rest and have a decent shower. I was not looking for any luxuries. This fitted the bill perfectly.

Review by: Sheila Wilson
Date stayed August 5, 2009

3.2 out of 5

I found the room to be very clean however the shower cubicle is far too small The facilities for eating and drinking were adequate

Review by: Anonymous
Date stayed July 7, 2009

4.2 out of 5

Great value, no nonsense Hotel - perfect if you are visiting eXcel, and staying on a budget

Review by: Darrell Priestley
Date stayed June 17, 2009

Custom House Hotel London photos

Custom House Hotel London Room
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Custom House Hotel London Double room
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Custom House Hotel London Twin room
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Custom House Hotel London Double room
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Custom House Hotel London Twin room
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Custom House Hotel London Restaurant
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Custom House Hotel London Junior suite
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