Courtyard By Marriott Hotel Santa Fe

I trusted staying in a nicer hotel chain would mean something in this economey where so many are out of jobs. You would think those that had them would do try to them well, instead, what we encountered CONSISTANTLY at the front desk was rudeness, apathy, and someone treating behind that counter like their own little kingdom. Through the website I made the reservations, which included two free breakfasts. I made the rez when we were at another hotel, and did not have a printer so I did not have a hard copy, or 'evidence' for her. She refused to honor anything that came up on her screen. So after checking in I trotted off to my room and found it on my 'My Past Trips' I called down to give her the details.... but again she wanted a piece of paper (like a ran out and bought a prnter in the meantime!). I was more than insulted at this point, so I asked her if she wanted me to either bring my laptop to her and show her, or could I have her email address to email it to her? And, dear fellow travelers, her reply was "Do what you want!" AGH!!! Marriot, somone needs a little retraining! I did wind up emailing it to her. Now it seems like all of this was just for two Buffet breakfasts, but more importantly,it was for my traveling dignity.

Cindy Loo Who wrote on August 4, 2011