Comfort Inn & Suites Near the AT&T Center San Antonio

The hotel staff was completely unresponsive to several issues brought to their attention:1. There was no way to contact the front desk from the room. The phone would just ring and ring and ring. This was brought to their attention 2 times by myself and at least 1 time from another customer and the staff simply shrugged and said they were at the desk the whole time. Until the manager actually attempted to call from another phone, did they accept the phones were not working. This had been going on for more than 24 hours.2. The pillows and floors had Goathead stickers. I personally walked the sticker down to the manager and put it in her hand. She seemed upset by this[...].3. Among the goathead stickers on the pillow/floor were also a used toothpick, peanuts, Cheetos, and human hair.3. The hand towel rack in the shower fell off the wall when I put the wash cloth on it. When I brought this up to the staff member behind the front desk, he literally shrugged and said "yeah."4. They offered shuttle service to the arena about a mile away but then said that it can take a long time to get picked up. We opted not to use the shuttle service which was a good thing considering their phones were not working and we would have been stranded. Upon further investigation, they are not supposed to offer travel other than to the airport.5. The pool is not so much a pool as a 8 by 5 cement hole next to the laundry room vent so you are constantly hit in the face with hot humid air from the vent. It does smell like laundry though, so plus 1 point.6. The walls are paper thin, you can hear everything from the adjacent rooms. I was convinced my cell phone was vibrating but it was the person next door snoring.7. The air conditioners will NOT stay on. You need to put them on 65 for them to stay on longer than 5 seconds.DO NOT STAY IN THIS HOTEL.

Jen wrote on July 25, 2011