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Cancun Palace Cancun
5 StarsBoulevard Kukulcan Km 14.5 Cancun Cancun Quintana Roo 77500
$292
|
Rating
|
|
|---|---|
| Cleanliness | 5 |
| Facilities | 5 |
| Service | 5 |
| Location | 4 |
| Pricing | 4 |
| Overall | 4.6 |
Location
Overlooking the turquoise blue Caribbean Sea, the Cancun Palace is situated near Cancun's entertainment area.
Rooms
The rooms are all equipped with a host of contemporary amenities and speak of a sophisticated look and modern design.
Restaurant
Open for breakfast, lunch and dinner, the Las Redes Restaurant offers gourmet Mexican cuisine with live music. Guests can also dine at the El Mercado Restaurant that specialises in Italian and Cajun Cuisine. There are also three bars on the property, including a swim-up bar and a piano bar.
General
Among the main facilities, the main highlight is the modern convention centre occupying an area of 12,000 square feet. This represents an incredible opportunity for groups and entities interested in holding conferences and other events. For clients who like to remain active during their vacation, they will be very pleased with the gymnasium, while a swimming pool will certainly leave children and adults in awe. The Spa Cancun Palace also offers spa facilities, which is a gateway for relaxation and serenity.
Additional Information
- 18 km to the City Centre
- 35 km to the Airport
Hotel Facilities
- Bar / Lounge
- Sauna
- Disabled Facilities
- Tennis Court
- Restaurant
Room Facilities
- Air Conditioning
- Hairdryer
- Mini Bar
- Cable / Satellite TV
- Iron / Ironing Board
- Tea and Coffee Making Facilities
- Ensuite / Private Bathroom
- Jacuzzi / Whirlpool
- Telephone
Cancun Palace Cancun Guest Reviews
We stayed at Cancun Palace from Dec 19th till Dec 24th. Main reason we selected this hotel was that it was all-inclusive plus we were getting $1500 worth points to be used for various activities. First the good part. The room was good and was spacious. The view from our room was lagoon facing (though couple of our friends got construction facing rooms which were later changed to lagoon facing on request). Also, mostly the staff in the restaurants was good. Now the bad part. Hotel in general: Noticed water dripping from roof at two different places. Overall, it did not give a sense of a quality hotel. Food: Nothing to rave about. It wasn't of very good quality. The Free Internet: The network is so bad and slow, for all practical purposes you won't be able to use if for much. Housekeeping: On two occasions, I found my room not made after I came back to hotel in the late evening. I had to call them to get the room cleaned. Gift Shop on 3rd Floor: Double check the price with more then one sales person or better have them scanned to see the correct price. For an item I was quoted a certain price by one of the sales person. It did seem a little higher to me so I asked if there is any discount on it. She rudely mentioned that it is available at the price she quoted. Since I wanted to buy that item I gave it to the other sales person who was manning the cash resister. When that item was scanned, the price came 40% less then what I was quoted. The $1500 Resort Credit: This is where I have most of my complains. The hotel staff person who "explained" us about various options on our arrival did not do a good job. He did not mention the restrictions or the limitations of the resort credit offer (and for that matter the hotel website does not mention about it either). Also, he did not state all the different ways and possibilities of using the $1500 resort credit. To avail of any resort credit you need to go to a vacation planner or a resort credit service table, available on the 3rd floor, between 7AM and 7PM. We ended up waiting close to 45 minutes in the line waiting in front of a table waiting for our turn. And to make things worst, most of the time their computer system is down. When it is working it is very slow. I do not understand why the hotel does not open more tables and improve their computer system so that the customers who are on vacation do not spend so much of their time standing in lines to plan their vacation. Well, after having spent 45 minutes in the line, all I was able to do was book a tour to Chichen Itza. I was told that for Spa and "Swimming with Dolphins" I need to go to another table. Why couldn't they clearly indicate it there? I then rushed to the other table. On that table I was able to book my Spa appointment (lucky me) and then their system went down again while trying to reserve the Dolphin swim. When finally the system came up I was told that the "Swim with Dolphin" event is no longer avaialble for the duration of my stay. Looks like they have a very limited availability of this activity. I ended up booking admission to "Wet and Wild" minus the dolphin swim. By that time I had spent almost half of my day just trying to book various activities and tours against the resort credit. Next day I came to know that I could use my resort credit for limo services and golf practice lessons also. Again I stood in the line in front of a planner's table, for at least half an hour, waiting for my turn. I was told that I can not book a limo for the same day. As far as golf lesson is conecerned, it can only be booked before 5PM (now why won't they clearly mention it somewhere)! Since it was already past 5PM, he asked me to come the next day but then added if I book the golf lesson next day for the same day I won't get any transportation to the golf course. I finally gave up on using my rest of the resort credit points (I used only a little above half of $1500 points). Frankly, I do not think they want you to use the
prasan7 wrote on December 26, 2011
Initially the room we got had a bad view / surroundings. We got it changed to a better one with some persuading to the front desk, and after using some resort-points. Using resort-points was very hard. The computer system crawled, whimpered and crashed! It took literally an hour to get simple voucher issued.
Rakesh wrote on December 26, 2011
This resort is great for family vacation. I have one baby (31month) and he had a good time and food is also good.
Silverzio wrote on December 17, 2011
The hotel itself was nice, not the best resort in Cancun that I have been to. I had booked a "lagoon" view and paid extra for the up charge, and the view was terrible. I asked to move to an ocean front view and was told that there were no more rooms available which was not accurate - the resort was basically empty. There were not enough restaurants to pick from and when it states there are 2 breakfast buffets, that is a lie because there is only one place (with two seating areas). I would not go back.
Kristy J wrote on December 15, 2011
The hotel is going thru under construction. During the 6 day stay at the hotel, the noise was coming from everywhere and that was unbearable. And most of all this was never mentioned while i was booking. If this was mentioned, there's no way that I booked this hotel. No one wants to spend their vacation with loud banging every day. The food was horrible. All the ingredients used were very cheap. Fruits were provided during the morning only. It was hard to find fresh fruits and vegetable at the buffet. I would not recommend this hotel to anybody.
jtll wrote on December 11, 2011
See all reviews
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