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Camino Real Hotel Polanco Maxico
4 StarsMariano Escobedo Street 700 Colonia Anzures Mexico City Mexico 11590
$134
|
Rating
|
|
|---|---|
| Cleanliness | 5 |
| Facilities | 5 |
| Service | 5 |
| Location | 4 |
| Pricing | 4.5 |
| Overall | 4.8 |
Location
Camino Real Hotel Mexico City is strategically located in the exclusive financial and commercial zone of Polanco and is very close to the Bosque de Chapultepec as well as Rufino Tamay.
Rooms
The hotel offers 714 comfortable and spacious rooms located in six different sections. The rooms are all facilitated with a host of modern amenities to ensure you a pleasant and memorable stay.
Restaurant
There are 8 restaurants at the hotel, serving a variety of cuisine from around the world. The Bar Blue Lounge is the first bar on the water, where you can enjoy a variety of beverages and snacks within a pleasant contemporary setting.
General
Camino Real Mexico offers banquet service for social events and meeting rooms for seminars, business meetings and successful conventions. The hotel offers a business centre specifically designed for executives, with the renowned service. There is also a gymnasium and swimming pool available onsite for you to enjoy.
Additional Information
- 30 min drive to the Airport (Benito Juarez)
Hotel Facilities
- Baby Sitting Service
- Disabled Facilities
- Lobby
- Room Service
- Tennis Court
- Bar / Lounge
- Gym / Fitness Facilities
- Parking Facilities
- Sauna
- Conference Facilities
- Laundry Facilities
- Restaurant
- Swimming Pool - Outdoor
Room Facilities
- Air Conditioning
- Hairdryer
- Safe
- Colour TV
- Internet Access
- Telephone
- Ensuite / Private Bathroom
- Mini Bar
Camino Real Hotel Polanco Maxico Guest Reviews
All the rooms on the side of the hotel where I stayed were right on a busy street. The noise from the bars across the street were extremely noisy and the traffic (including horns) from the street were non-stop even in the middle of the night. There was zero noise insulation in these rooms. It was like the windows were wide open. The hotel really needs to install some type of noise barrier.
bigan wrote on November 14, 2011
I found the hotel very handy Perhaps the staff could be more helpfull and open to solve the travelers needs
abad wrote on November 14, 2011
I've stayed at two fantastic Camino Real hotels in the past, in Oaxaca and Puebla, and so I booked a spontaneous trip here through Orbitz without applying my usual due diligence (i.e., reading multiple customer reviews thoroughly). Plus I've found many travelers allow their negative experiences in Mexico City as a whole to unfairly color their views of individual places and so I stupidly dismissed the overall low ratings. In this case however the bad reviews are correct and I now regret being such a lazy snob about the whole thing. Before I get into my specific complaints, let me be general: This is a gigantic, impersonal business/convention-oriented hotel. And if you're into that sort of thing (I'm not), I'm sure you can do much better in Mexico City. The location is not in Polanco, as it says in their name, and you have to cross several busy streets to get there. I'm fairly fit and used to the city's smog, altitude, and traffic and I still found it a haul. Chapultepec Park is across the street, technically, but there's a giant sports complex with high walls separating you from it. You have to walk at least a half mile to find an actual entrance. Like many others, I was partially lured by the architecture, which is unique and somewhat interesting, but the overall effect is a dated, trying-to-be avant garde mega mall. Alienating and very cold, not cool and luxurious as the photos make it out to be. But most of that is subjective. What's not subjective is the front desk service, which is the worst I've ever encountered. Let me repeat: it's the worst I've ever encountered. However I must add that the bellman, maids, gym staff, and cafe and room service waiters couldn't have been nicer. My beef is solely with the front desk/management. We arrived late after booking a "deluxe" room and were given a room on a busy street that stank of smoke. This is a massive hotel and the walk from the lobby to the room was at least a quarter mile -- I'm not joking -- and after a full day's travel I wasn't in the mood to march all the way back. So I called the front desk to ask for a different room and was put on hold. I waited 15 minutes and then hung up and made the trip back anyway. The man behind the desk was cooly courteous and dismissive, saying his hands were tied because I'd booked through Orbitz. He had no idea what a "deluxe" room was and said the hotel was completely full. Too tired to argue (it was close to midnight), I surrendered but asked if I could have my room changed for the rest of my trip. He said he would make a note and told me to come back in the morning. I went back to my smoky room and ordered a pizza from room service, which frankly wasn't bad, though somewhat lukewarm, likely because of the aforementioned long walk. The TV remote barely worked, there's no art on the walls, and they charge US$4 for the bottled water. After being woken up by loud traffic at 6:00 am (windows are not soundproofed and surrounding streets are loud), I called the front desk and again was put on hold. So I got ready and went to the front desk at 8:00 to deal with the situation in person. I was "greeted" gruffly by a distracted, stone-faced young woman. Unsurprisingly, there was no note requesting a room change, so I asked if this could be accomplished, repeating my complaints. She told me to come back at 1:00 pm. Was there any way they could at least confirm a change was possible? No. The hotel was full. ...But then what would change at 1:00, I asked? Could they not simply promise me a smoke-free, quieter room? No... Maybe... I don't know. I'm not exaggerating. The woman never made eye contact and was doing several other things while talking to me. I asked for a manager and instead another desk person of equal rank came to help, slightly friendlier. She said they'd write a note. I told her my last "note" hadn't worked out too well, and explained my frustration. She shrugged her shoulders (literally) and explained there was nothing they co
telegram sam wrote on October 26, 2011
As always the installation's, services and food are great! Perfect location near of Centro Historico and Business Centers, as well as Zona Rosa and Polanco with amazing restaurants and shops. Highly recommend Camino Real
Anonymous wrote on October 25, 2011
Good location Security Nice Staff Good room service
Cero wrote on October 20, 2011
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