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Camino Real Hotel Polanco Maxico

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Camino Real Hotel Polanco Maxico

Camino Real Hotel Polanco Maxico

4 Stars

Mariano Escobedo Street 700 Colonia Anzures Mexico City Mexico 11590


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Camino Real Hotel Polanco Maxico RoomCamino Real Hotel Polanco Maxico BarCamino Real Hotel Polanco Maxico Fitness roomCamino Real Hotel Polanco Maxico Lounge
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Rating criteria
Rating
Cleanliness 5
Facilities 5
Service 5
Location 4
Pricing 4
Overall 4.8
At the Camino Real Hotel Mexico City you are sure to enjoy the traditional Mexican hospitality that will make your stay pleasant and unforgettable.

Location
Camino Real Hotel Mexico City is strategically located in the exclusive financial and commercial zone of Polanco and is very close to the Bosque de Chapultepec as well as Rufino Tamay.

Rooms
The hotel offers 714 comfortable and spacious rooms located in six different sections. The rooms are all facilitated with a host of modern amenities to ensure you a pleasant and memorable stay.

Restaurant
There are 8 restaurants at the hotel, serving a variety of cuisine from around the world. The Bar Blue Lounge is the first bar on the water, where you can enjoy a variety of beverages and snacks within a pleasant contemporary setting.

General
Camino Real Mexico offers banquet service for social events and meeting rooms for seminars, business meetings and successful conventions. The hotel offers a business centre specifically designed for executives, with the renowned service. There is also a gymnasium and swimming pool available onsite for you to enjoy.

Additional Information

  • 30 min drive to the Airport (Benito Juarez)

Hotel Facilities

  • Baby Sitting Service
  • Disabled Facilities
  • Lobby
  • Room Service
  • Tennis Court
  • Bar / Lounge
  • Gym / Fitness Facilities
  • Parking Facilities
  • Sauna
  • Conference Facilities
  • Laundry Facilities
  • Restaurant
  • Swimming Pool - Outdoor

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Safe
  • Colour TV
  • Internet Access
  • Telephone
  • Ensuite / Private Bathroom
  • Mini Bar

Camino Real Hotel Polanco Maxico Guest Reviews (7)


Camino Real Hotel Polanco Maxico
2 out of 5

All the rooms on the side of the hotel where I stayed were right on a busy street. The noise from the bars across the street were extremely noisy and the traffic (including horns) from the street were non-stop even in the middle of the night. There was zero noise insulation in these rooms. It was like the windows were wide open. The hotel really needs to install some type of noise barrier.

bigan wrote on November 14, 2011


Camino Real Hotel Polanco Maxico
4 out of 5

I found the hotel very handy Perhaps the staff could be more helpfull and open to solve the travelers needs

abad wrote on November 14, 2011


Camino Real Hotel Polanco Maxico
1 out of 5

I've stayed at two fantastic Camino Real hotels in the past, in Oaxaca and Puebla, and so I booked a spontaneous trip here through Orbitz without applying my usual due diligence (i.e., reading multiple customer reviews thoroughly). Plus I've found many travelers allow their negative experiences in Mexico City as a whole to unfairly color their views of individual places and so I stupidly dismissed the overall low ratings. In this case however the bad reviews are correct and I now regret being such a lazy snob about the whole thing. Before I get into my specific complaints, let me be general: This is a gigantic, impersonal business/convention-oriented hotel. And if you're into that sort of thing (I'm not), I'm sure you can do much better in Mexico City. The location is not in Polanco, as it says in their name, and you have to cross several busy streets to get there. I'm fairly fit and used to the city's smog, altitude, and traffic and I still found it a haul. Chapultepec Park is across the street, technically, but there's a giant sports complex with high walls separating you from it. You have to walk at least a half mile to find an actual entrance. Like many others, I was partially lured by the architecture, which is unique and somewhat interesting, but the overall effect is a dated, trying-to-be avant garde mega mall. Alienating and very cold, not cool and luxurious as the photos make it out to be. But most of that is subjective. What's not subjective is the front desk service, which is the worst I've ever encountered. Let me repeat: it's the worst I've ever encountered. However I must add that the bellman, maids, gym staff, and cafe and room service waiters couldn't have been nicer. My beef is solely with the front desk/management. We arrived late after booking a "deluxe" room and were given a room on a busy street that stank of smoke. This is a massive hotel and the walk from the lobby to the room was at least a quarter mile -- I'm not joking -- and after a full day's travel I wasn't in the mood to march all the way back. So I called the front desk to ask for a different room and was put on hold. I waited 15 minutes and then hung up and made the trip back anyway. The man behind the desk was cooly courteous and dismissive, saying his hands were tied because I'd booked through Orbitz. He had no idea what a "deluxe" room was and said the hotel was completely full. Too tired to argue (it was close to midnight), I surrendered but asked if I could have my room changed for the rest of my trip. He said he would make a note and told me to come back in the morning. I went back to my smoky room and ordered a pizza from room service, which frankly wasn't bad, though somewhat lukewarm, likely because of the aforementioned long walk. The TV remote barely worked, there's no art on the walls, and they charge US$4 for the bottled water. After being woken up by loud traffic at 6:00 am (windows are not soundproofed and surrounding streets are loud), I called the front desk and again was put on hold. So I got ready and went to the front desk at 8:00 to deal with the situation in person. I was "greeted" gruffly by a distracted, stone-faced young woman. Unsurprisingly, there was no note requesting a room change, so I asked if this could be accomplished, repeating my complaints. She told me to come back at 1:00 pm. Was there any way they could at least confirm a change was possible? No. The hotel was full. ...But then what would change at 1:00, I asked? Could they not simply promise me a smoke-free, quieter room? No... Maybe... I don't know. I'm not exaggerating. The woman never made eye contact and was doing several other things while talking to me. I asked for a manager and instead another desk person of equal rank came to help, slightly friendlier. She said they'd write a note. I told her my last "note" hadn't worked out too well, and explained my frustration. She shrugged her shoulders (literally) and explained there was nothing they co

telegram sam wrote on October 26, 2011


Camino Real Hotel Polanco Maxico
4 out of 5

As always the installation's, services and food are great! Perfect location near of Centro Historico and Business Centers, as well as Zona Rosa and Polanco with amazing restaurants and shops. Highly recommend Camino Real

Anonymous wrote on October 25, 2011


Camino Real Hotel Polanco Maxico
4 out of 5

Good location Security Nice Staff Good room service

Cero wrote on October 20, 2011


Eurostars Zona Rosa Suites Mexico City 3 Stars
Radisson Hotel Flamingos Mexico City 3 Stars
Fiesta Inn Perinorte Hotel Mexico City 2 Stars
Fiesta Inn Periferico Sur Hotel Mexico City 3 Stars
Fiesta Inn Naucalpan Hotel Mexico City 4 Stars
Melia Mexico Reforma Mexico City 4 Stars
Hilton Mexico City Reforma Hotel 4 Stars
Fiesta Americana Grand Chapultepec Mexico City 4 Stars
Hyatt Regency Mexico City Hotel 4 Stars
Casa Blanca Hotel Mexico City 4 Stars

Overall Guest Rating

Overall4.8 out of 5
Cleanliness5 out of 5
Facilities5 out of 5
Service5 out of 5
Location4 out of 5
Pricing4 out of 5

Camino Real Hotel Polanco Maxico Guest Reviews

SortBy:

2 out of 5

All the rooms on the side of the hotel where I stayed were right on a busy street. The noise from the bars across the street were extremely noisy and the traffic (including horns) from the street were non-stop even in the middle of the night. There was zero noise insulation in these rooms. It was like the windows were wide open. The hotel really needs to install some type of noise barrier.

Review by: bigan
Date stayed November 14, 2011

4 out of 5

I found the hotel very handy Perhaps the staff could be more helpfull and open to solve the travelers needs

Review by: abad
Date stayed November 14, 2011

1 out of 5

I've stayed at two fantastic Camino Real hotels in the past, in Oaxaca and Puebla, and so I booked a spontaneous trip here through Orbitz without applying my usual due diligence (i.e., reading multiple customer reviews thoroughly). Plus I've found many travelers allow their negative experiences in Mexico City as a whole to unfairly color their views of individual places and so I stupidly dismissed the overall low ratings. In this case however the bad reviews are correct and I now regret being such a lazy snob about the whole thing. Before I get into my specific complaints, let me be general: This is a gigantic, impersonal business/convention-oriented hotel. And if you're into that sort of thing (I'm not), I'm sure you can do much better in Mexico City. The location is not in Polanco, as it says in their name, and you have to cross several busy streets to get there. I'm fairly fit and used to the city's smog, altitude, and traffic and I still found it a haul. Chapultepec Park is across the street, technically, but there's a giant sports complex with high walls separating you from it. You have to walk at least a half mile to find an actual entrance. Like many others, I was partially lured by the architecture, which is unique and somewhat interesting, but the overall effect is a dated, trying-to-be avant garde mega mall. Alienating and very cold, not cool and luxurious as the photos make it out to be. But most of that is subjective. What's not subjective is the front desk service, which is the worst I've ever encountered. Let me repeat: it's the worst I've ever encountered. However I must add that the bellman, maids, gym staff, and cafe and room service waiters couldn't have been nicer. My beef is solely with the front desk/management. We arrived late after booking a "deluxe" room and were given a room on a busy street that stank of smoke. This is a massive hotel and the walk from the lobby to the room was at least a quarter mile -- I'm not joking -- and after a full day's travel I wasn't in the mood to march all the way back. So I called the front desk to ask for a different room and was put on hold. I waited 15 minutes and then hung up and made the trip back anyway. The man behind the desk was cooly courteous and dismissive, saying his hands were tied because I'd booked through Orbitz. He had no idea what a "deluxe" room was and said the hotel was completely full. Too tired to argue (it was close to midnight), I surrendered but asked if I could have my room changed for the rest of my trip. He said he would make a note and told me to come back in the morning. I went back to my smoky room and ordered a pizza from room service, which frankly wasn't bad, though somewhat lukewarm, likely because of the aforementioned long walk. The TV remote barely worked, there's no art on the walls, and they charge US$4 for the bottled water. After being woken up by loud traffic at 6:00 am (windows are not soundproofed and surrounding streets are loud), I called the front desk and again was put on hold. So I got ready and went to the front desk at 8:00 to deal with the situation in person. I was "greeted" gruffly by a distracted, stone-faced young woman. Unsurprisingly, there was no note requesting a room change, so I asked if this could be accomplished, repeating my complaints. She told me to come back at 1:00 pm. Was there any way they could at least confirm a change was possible? No. The hotel was full. ...But then what would change at 1:00, I asked? Could they not simply promise me a smoke-free, quieter room? No... Maybe... I don't know. I'm not exaggerating. The woman never made eye contact and was doing several other things while talking to me. I asked for a manager and instead another desk person of equal rank came to help, slightly friendlier. She said they'd write a note. I told her my last "note" hadn't worked out too well, and explained my frustration. She shrugged her shoulders (literally) and explained there was nothing they co

Review by: telegram sam
Date stayed October 26, 2011

4 out of 5

As always the installation's, services and food are great! Perfect location near of Centro Historico and Business Centers, as well as Zona Rosa and Polanco with amazing restaurants and shops. Highly recommend Camino Real

Review by: Anonymous
Date stayed October 25, 2011

4 out of 5

Good location Security Nice Staff Good room service

Review by: Cero
Date stayed October 20, 2011

5 out of 5

This hotel has the best of both worlds, a tranquil environment within the room areas and the hip modern restaurants one wishes to visit. The hotel architecture is a masterpiece, making every space and corner planned to be a delight to the senses. Beware only of the rooms adjacent to the street, they can be noisy an night given Mexico City's traffic.

Review by: 4evertraveling
Date stayed October 18, 2011

4 out of 5

Great location, you are near Chapultepec and next to important streets with great restaurant options (Masaryk, Horacio, etc.). There were however a couple of things I didn't like: 1. The illumination inside the room was poor. I had to work during the weekend and I could only do it for a few hours before getting my eyes really tired. 2. I got charged $12/day for Internet usage, and they didn't tell me I could only use it on a single device.

Review by: Edster
Date stayed October 8, 2011

Camino Real Hotel Polanco Maxico photos

Camino Real Hotel Polanco Maxico Room
Room
Camino Real Hotel Polanco Maxico Bar
Bar
Camino Real Hotel Polanco Maxico Lounge
Lounge
Camino Real Hotel Polanco Maxico Meeting room
Meeting room
Camino Real Hotel Polanco Maxico Reception
Reception
Camino Real Hotel Polanco Maxico Restaurant
Restaurant
Camino Real Hotel Polanco Maxico Room
Room
Camino Real Hotel Polanco Maxico Fitness room
Fitness Room
Camino Real Hotel Polanco Maxico Lounge
Lounge
Camino Real Hotel Polanco Maxico Pool
Pool
Camino Real Hotel Polanco Maxico Restaurant
Restaurant
Camino Real Hotel Polanco Maxico Room
Room
Camino Real Hotel Polanco Maxico Room
Room
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