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BreakFree Long Island Resort

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BreakFree Long Island Resort

BreakFree Long Island Resort

3.5 Stars

Whitsunday Passage Whitsundays QLD 4802


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BreakFree Long Island Resort RoomBreakFree Long Island Resort ActivitiesBreakFree Long Island Resort BeachBreakFree Long Island Resort Bar
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Rating criteria
Rating
Cleanliness 3
Facilities 1
Service 1
Location 4
Pricing 1
Overall 2
Travellers looking to escape the bustle of city living, find tropical retreat in the comfortable accommodations and laid-back ambience of BreakFree Long Island Resort. Set amidst beautiful natural attractions, vacationers at Whitsundays resort can try out invigorating water sports like diving, sailing, snorkelling and scuba diving in the beach or engage in outdoor activities at Conway National Park and Molle Islands National Park. Guests can also tee off at Hamilton Island Golf Club or join cruises tp neighbouring islands.

Location
BreakFree Resort is on Molle Boulevard in Long Island , Whitsundays. During free time, tourists can hike around the property or explore the lush landscapes within the area.

Rooms
All spacious beachfront and garden rooms have private balcony, en suite bathroom, Internet access, colour TV, air conditioning, refrigerator, tea/coffee maker and safe deposit box (fees apply).

Restaurant
Start the day with a filling breakfast buffet at BreakFree Long Island. Diners can also indulge in sumptuous global cuisines, local dishes, pizzas, burgers and drinks at Palms Restaurant and Cafe Paradiso on site.

General
BreakFree Long Island Resort offers tour desk as well as water transfer to Shute Harbours for a more convenient stay. After a busy day out, visitors can unwind in the pool or sleep on hammocks under coconut palms on site.

Additional Information

  • NOTE: School groups will be travelling between 16 and 23 November 2013. Students are in an alcohol free zone.

Hotel Facilities

  • Airport Transfer
  • Bar / Lounge
  • Business Centre
  • Children's Playground
  • Dining Room
  • Gift Shop
  • Internet Access - Wireless
  • Non-Smoking Rooms
  • Sauna
  • Tennis Court
  • Baby Sitting Service
  • Beauty Salon / Hairdresser
  • Cafe
  • Children's Playroom
  • Disabled Facilities
  • Gym / Fitness Facilities
  • Laundry Facilities
  • Reception
  • Swimming Pool - Outdoor
  • Tour Desk
  • Banquet Facilities
  • Billiards
  • Child Care
  • Conference Facilities
  • Faxing Facilities
  • Internet Access - High Speed
  • Lobby
  • Restaurant
  • Table Tennis

Room Facilities

  • Air Conditioning
  • Ceiling Fan
  • Ensuite / Private Bathroom
  • Kettle
  • Radio
  • Shared Bathroom
  • Telephone
  • Alarm Clock
  • Colour TV
  • Hairdryer
  • Modem / Data Port Connection
  • Refrigerator
  • Shower
  • Bathroom Amenities
  • Disabled Facilities
  • Iron / Ironing Board
  • Pay TV
  • Safe
  • Tea and Coffee Making Facilities

BreakFree Long Island Resort Guest Reviews (10)


BreakFree Long Island Resort
1 out of 5

Location is the only 'good' thing, providing seclusion is desirable and its not schoolies week. Presentation is lousy, staff are for the most part bored & disinterested, food is at best 'ordinary' & everything is way overpriced for such a below standard place. Staff quarters look like something out of a Bombay slum, which wouldn't exactly do a lot for job satisfaction. There is supposedly an onsite 'General Manager' who rarely appears in person however I've noticed her making the odd response to reviews, invariably claiming she is particularly interested in feedback. In practice however, the only conclusion one could make is that nobody in management gives a rats about the resort as its run-down / dilapidated / doesn't appear to have had anything spent on it in at least ten years. We requested a quiet room after reviews warned about the din created by inebriates getting on the sauce late at night. Response was 'we can't guarantee to fulfil requests, its a matter of luck. On arrival after a 20 hour train trip, we requested an earlier than 2pm check-in but were told that wasn't possible because 'they were extremely busy'. We later discovered occupancy was around 10% !!! Baggage is regularly dumped outside rooms where its unattended & unsecured for hours and the 'secure baggage room' at reception is never locked, hence it is readily accessible by anyone whether the rightful owner or otherwise. If you have anything of value, you'll need to lug it with you from when your arrive til when you finally get into your room (in our case that was 5 hours). Similar situation exists on departure. Public toilet / shower facilities near the pool / bar area are disgusting and fit for neither man nor beast. Whether or not 2pm check-in is industry standard, one would think a place suffering low occupancy would attempt to rectify the problem by offering exemplary hospitality. Rooms are tiny, televisions the smallest I've ever seen, and smoke / noise from adjacent rooms is a constant problem. Some guests run airconditioners 24 x 7 to blank out noise from adjacent rooms. Food is another gripe, choices are sparse & everything is over-salted so unsuitable for anyone on a health kick. Surprisingly in an area teeming with fish, the only variety on the menu is Vietnamese factory farmed basa ($6 a kg in Aldi). Opening times of shop, bar & 'restaurant' are very much based on the whim of staff, possibly why there is no information of any kind provided in the rooms. Official blurb warns of dire consequences for anyone bringing their own grog, ignore this nonsense and bring what you want as there is no guarantee if / when the bar will open for business. Even when someone gets around to opening the doors, prices are at least three times what you'd pay on the mainland. In any case, bag checks would constitute invasion of privacy. Note that 'restaurant' is a grandiose term for something more like a military style mess than anything else. Mind you a military establshment would be spotlessly clean, something that can't be said for the Long Island Resort equivalent. My guess is that continuing low occupancy is responsible for owner 'Ocean Hotels' neglecting maintenance however the issues of second rate staff, mediocre service, uninspired food choices & predatory pricing combine to ensure repeat business is highly unlikely.. Long Island Resort will never win any awards as its far too old & originally designed down-market clientele (it was reportedly a Club Med in its prime). That said, there is no excuse for rude & careless staff, filthy facilities, excessive pricing, at best, very ordinary food & management that is rarely if ever in attendance.

praxidice wrote on November 21, 2012


BreakFree Long Island Resort
2 out of 5

Excited to come here as been here 7 years earlier and had a great time. Arrived to find they had no booking - argued that the confirmation wasn't final until i showed them the booking number then blamed booking agent. Staff weren't trained - Took ages on the phone (mostly on hold) talking to boss before they could do anything, even to get room rate. under staffed - waited ages at reception and wait staff ignored us when trying to get table for lunch. luxury room was dated with blocked sink no tv reception broken blinds & partially used toiletries - did manage to get partial analogue after handyman came around to fix and unblock sink. the luxury gourmet (description) lunch buffet had only one hot dish (curry) with flies crawling over it - so did the salad so we had to cancel our booking it was disgusting. Had the bar lunch but was attacked by birds which stole our fish from the plate - were constantly fending off with empty cans this is all just in the first few hours...Tried the $38 buffet for dinner what a mistake - only entre was watery soup with lots of colour but no taste. Only salads were a rocket (just rocket) and boiled rice which had a few pieces of raw onion tossed through it. You could pick a main off the menu but it wasn't cooked fresh and had just been reheated. The desert was store bought cake (highlight) and some sort of cheap sponge cake topped with a sickly chocolate sauce. Was hoping to stay for the whole next day and sail on the catarmarans they had when I was here last, but they no longer had them - Booked the earliest ferry out of there!

smacca wrote on September 12, 2012


BreakFree Long Island Resort
4 out of 5

we had trouble with our boat times and debra in rececption sorted it out for us really good service

gggmmmmmmmmmmmmmm wrote on March 29, 2012


BreakFree Long Island Resort
4.2 out of 5

A little shabby chic but has a lovely charm about it, apparently it is undergoing a refurb shortly, had a beach view room which was great and opened directly onto the sand, beautiful island, great for a relaxing break, staff very friendly and helpful, found it really reasonable too considering you are a captured audience it was nice not to be ripped off, it is excellent value for money, having stayed on hamilton island i would def come back here again, its not flashy or overpriced, its simple and unfussy, walks are great, has everything you need for a chilled out holiday

Anonymous wrote on November 28, 2010


BreakFree Long Island Resort
2.4 out of 5

We arrived just after a storm and the resort was in disarray but it could have been cleaned up a lot quicker. also we aould not reach the island until 3 pm due to their jetty not been accessable in rough seas which meant we missed the lunch that was supposed to be included in the price and the man on reception was distictly rude in his attidude.we would not reccommend this resort

Angela Byrne wrote on March 12, 2008


Brampton Island Resort Whitsundays 3.5 Stars
Hayman Resort Whitsundays 5 Stars
Paradise Bay Island Resort 5 Stars
Whitsunday Terraces Airlie Beach 3.5 Stars

Overall Guest Rating

Overall2 out of 5
Cleanliness3 out of 5
Facilities1 out of 5
Service1 out of 5
Location4 out of 5
Pricing1 out of 5

BreakFree Long Island Resort Guest Reviews

SortBy:

1 out of 5

Location is the only 'good' thing, providing seclusion is desirable and its not schoolies week. Presentation is lousy, staff are for the most part bored & disinterested, food is at best 'ordinary' & everything is way overpriced for such a below standard place. Staff quarters look like something out of a Bombay slum, which wouldn't exactly do a lot for job satisfaction. There is supposedly an onsite 'General Manager' who rarely appears in person however I've noticed her making the odd response to reviews, invariably claiming she is particularly interested in feedback. In practice however, the only conclusion one could make is that nobody in management gives a rats about the resort as its run-down / dilapidated / doesn't appear to have had anything spent on it in at least ten years. We requested a quiet room after reviews warned about the din created by inebriates getting on the sauce late at night. Response was 'we can't guarantee to fulfil requests, its a matter of luck. On arrival after a 20 hour train trip, we requested an earlier than 2pm check-in but were told that wasn't possible because 'they were extremely busy'. We later discovered occupancy was around 10% !!! Baggage is regularly dumped outside rooms where its unattended & unsecured for hours and the 'secure baggage room' at reception is never locked, hence it is readily accessible by anyone whether the rightful owner or otherwise. If you have anything of value, you'll need to lug it with you from when your arrive til when you finally get into your room (in our case that was 5 hours). Similar situation exists on departure. Public toilet / shower facilities near the pool / bar area are disgusting and fit for neither man nor beast. Whether or not 2pm check-in is industry standard, one would think a place suffering low occupancy would attempt to rectify the problem by offering exemplary hospitality. Rooms are tiny, televisions the smallest I've ever seen, and smoke / noise from adjacent rooms is a constant problem. Some guests run airconditioners 24 x 7 to blank out noise from adjacent rooms. Food is another gripe, choices are sparse & everything is over-salted so unsuitable for anyone on a health kick. Surprisingly in an area teeming with fish, the only variety on the menu is Vietnamese factory farmed basa ($6 a kg in Aldi). Opening times of shop, bar & 'restaurant' are very much based on the whim of staff, possibly why there is no information of any kind provided in the rooms. Official blurb warns of dire consequences for anyone bringing their own grog, ignore this nonsense and bring what you want as there is no guarantee if / when the bar will open for business. Even when someone gets around to opening the doors, prices are at least three times what you'd pay on the mainland. In any case, bag checks would constitute invasion of privacy. Note that 'restaurant' is a grandiose term for something more like a military style mess than anything else. Mind you a military establshment would be spotlessly clean, something that can't be said for the Long Island Resort equivalent. My guess is that continuing low occupancy is responsible for owner 'Ocean Hotels' neglecting maintenance however the issues of second rate staff, mediocre service, uninspired food choices & predatory pricing combine to ensure repeat business is highly unlikely.. Long Island Resort will never win any awards as its far too old & originally designed down-market clientele (it was reportedly a Club Med in its prime). That said, there is no excuse for rude & careless staff, filthy facilities, excessive pricing, at best, very ordinary food & management that is rarely if ever in attendance.

Review by: praxidice
Date stayed November 21, 2012

2 out of 5

Excited to come here as been here 7 years earlier and had a great time. Arrived to find they had no booking - argued that the confirmation wasn't final until i showed them the booking number then blamed booking agent. Staff weren't trained - Took ages on the phone (mostly on hold) talking to boss before they could do anything, even to get room rate. under staffed - waited ages at reception and wait staff ignored us when trying to get table for lunch. luxury room was dated with blocked sink no tv reception broken blinds & partially used toiletries - did manage to get partial analogue after handyman came around to fix and unblock sink. the luxury gourmet (description) lunch buffet had only one hot dish (curry) with flies crawling over it - so did the salad so we had to cancel our booking it was disgusting. Had the bar lunch but was attacked by birds which stole our fish from the plate - were constantly fending off with empty cans this is all just in the first few hours...Tried the $38 buffet for dinner what a mistake - only entre was watery soup with lots of colour but no taste. Only salads were a rocket (just rocket) and boiled rice which had a few pieces of raw onion tossed through it. You could pick a main off the menu but it wasn't cooked fresh and had just been reheated. The desert was store bought cake (highlight) and some sort of cheap sponge cake topped with a sickly chocolate sauce. Was hoping to stay for the whole next day and sail on the catarmarans they had when I was here last, but they no longer had them - Booked the earliest ferry out of there!

Review by: smacca
Date stayed September 12, 2012

4 out of 5

we had trouble with our boat times and debra in rececption sorted it out for us really good service

Review by: gggmmmmmmmmmmmmmm
Date stayed March 29, 2012

4.2 out of 5

A little shabby chic but has a lovely charm about it, apparently it is undergoing a refurb shortly, had a beach view room which was great and opened directly onto the sand, beautiful island, great for a relaxing break, staff very friendly and helpful, found it really reasonable too considering you are a captured audience it was nice not to be ripped off, it is excellent value for money, having stayed on hamilton island i would def come back here again, its not flashy or overpriced, its simple and unfussy, walks are great, has everything you need for a chilled out holiday

Review by: Anonymous
Date stayed November 28, 2010

2.4 out of 5

We arrived just after a storm and the resort was in disarray but it could have been cleaned up a lot quicker. also we aould not reach the island until 3 pm due to their jetty not been accessable in rough seas which meant we missed the lunch that was supposed to be included in the price and the man on reception was distictly rude in his attidude.we would not reccommend this resort

Review by: Angela Byrne
Date stayed March 12, 2008

5 out of 5

Perfect holiday destination!

Review by: Adam Mott
Date stayed September 23, 2007

4.6 out of 5

An idyllic location with friendly and helpful staff - plenty of activities available and good food.

Review by: Christine Heesom
Date stayed March 29, 2007

2.2 out of 5

We couldn't use our balcony because it was full of geckos, beetles, and large leaves. We had a gecko in our room the entire four nights. There was not enough rods to hang towels for drying. The pool swim-up bar was great, but it was closed for no reason the last 2 days. The nightly games (trivia, music, etc.) were fun, but the casino night deceived us that the more you won, the more you could bid--but everyone got the same lame gift from the gift shop (we had to pay $10 to play!). The island was at the end of the ferry route, so we had to always go to another island to catch excursions. We had to stop at 3 other islands on our route to and from the Hamilton island airport. Shute harbour or Daydream island would have been more convenient. Low tide stopped us from getting in the water or doing water sports most of the day because the beach was extremely flat. The food was nothing special and the drinks were very expensive.

Review by: Jeanine Eves
Date stayed February 22, 2007

3 out of 5

The Long Island Resort is tired and in need of a referb, Attention to detail is lacking. The buffet was very average, presentation. The dive shop was closed. (*and i was not notified*), and the wa it was like camp food, the water sports equipment was not in good repair ( particuly the cats ). Overall I was quite dissapointed. However the location is very beautiful.

Review by: Anonymous
Date stayed February 14, 2006

4 out of 5

The staff are very helpful and attentive. The reef just off the hotel's beach is a highlight not to be missed.

Review by: john brotherton
Date stayed February 18, 2005

BreakFree Long Island Resort photos

BreakFree Long Island Resort Room
Room
BreakFree Long Island Resort Activities
Activities
BreakFree Long Island Resort Bar
Bar
BreakFree Long Island Resort Room
Room
BreakFree Long Island Resort Beach
Beach
BreakFree Long Island Resort Beach
Beach
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