Booking Any advertisements published online or offline or any hotels included on the HotelClub website should be regarded merely as invitations to treat and on no account should they be regarded as offers.
To make a booking request you must correctly complete the booking form on the website. When completing the booking form you must submit valid credit card details of a card you have authorisation to use. By making a booking you authorise HotelClub to pass on credit card details to the hotel if requested. You must submit a valid email address on the reservation form. The hotel reservation voucher will be sent to the email address entered on the booking form. This email address will be used for all future correspondence relating to your booking. HotelClub does not accept liability for any errors or omissions in the entry of your email address.
Rooms, Bedding Configuration and Special Requests Your requests are forwarded to the hotel and are subject to availability on the day of check-in. Whilst every effort is made to ensure your requested room type is available, HotelClub does not guarantee actual bedding configuration of the room. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by HotelClub.
Completing your booking Once your booking has been confirmed, a fixed amount may be charged to your credit card in order to secure this booking. If the amount charged at this time is not the full amount owing, you will be charged the balance of the amount owing at the hotel at the time of your stay. Once the credit card is processed, your Confirmation/Accommodation voucher will be e-mailed to you. The confirmation voucher must be retained and presented upon check-in along with photo ID. The registered guest of this booking must sign the Confirmation/Accommodation Voucher and present it to hotel check-in staff upon arrival. HotelClub takes no responsibility for lost or misplaced vouchers. Please note that on rare occasions the booking may be charged in a different currency to the one you chose on the website, or were quoted in. The cost of your booking is converted using our bank's exchange rate on the day of the transaction. All transactional and charge information will be shown on your Receipt/Invoice.
Cancellations and Amendments All cancellations and amendments are to be communicated in writing using one of the following:
We will confirm your cancellation/amendment once we have processed the request. If you have not received a confirmation within 24 hours after submission, it is deemed to be not received and you must resubmit it. All amendments are subject to the rates and availability on our website at the time the amendment is processed.
HotelClub Fee Policy HotelClub will apply a fee to any cancellation or amendment made to each of your bookings, where each separate booking ID constitutes a different booking.
If you cancel less than 72 hours prior to hotel local check-in time, or amend the booking, or fail to arrive at the hotel, you will be charged up to the full amount of the booking made by HotelClub. Some hotels may have their own cancellation fees. In the event that you are charged a cancellation fee by a hotel, HotelClub will waive our Cancellation Fee.
In the event that you are charged a cancellation fee by a hotel, HotelClub will waive our Cancellation Fee. Any change of a booking from one hotel to another will be deemed a cancellation of an existing booking and HotelClub's Cancellation Fee as set out in the table above will apply.
Relocations HotelClub strives to provide you with all your requested service requirements. In the unlikely event when a hotel is not able to honour your reservation due to overbooking or any other circumstances, we will endeavour to offer you an alternative of comparable price and standard. Should this occur, we will contact you via e-mail and request your authorisation to proceed with this new booking. If you decline the alternative offered and you were previously charged for the original booking, a full refund will be given as soon as possible.
Liability HotelClub sources hotel accommodation from rates supplied by each hotel and does not oversell that inventory. HotelClub does not accept any liability for lack of availability directly resulting from a hotel overselling its own rooms.
HotelClub will make every effort to ensure that the information available on our website is accurate. However, HotelClub cannot and will not guarantee our website from inaccuracies caused by error or fault. HotelClub will not accept liability for any errors or omissions contained on the HotelClub website and reserves the right to change published information (including these Booking Conditions) at any time without notice.
HotelClub makes no warranty or representation about the fitness or suitability of any product or service advertised on its website. HotelClub will not be liable for any losses, injuries, damages, claims or expenses, irrespective of whether direct, indirect or consequential, arising out of the use of the HotelClub website or connected with any of the products or services purchased through our site. These terms do not affect any consumer's statutory rights that cannot be lawfully excluded.
Complaints: In the case of any problem or complaint, it is necessary that the client informs HotelClub at the earliest opportunity. Any complaint, which cannot be resolved with the relevant hotel at the time of your stay, must be notified in writing to HotelClub. Complaints can be sent in writing via the following email address: email@example.com. makes no representation that it will be able to resolve any problem that you may experience with the service being provided.
Membership Program For information about all the benefits of the HotelClub membership program, please visit our membership page.
Governing Law These Booking Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. By completing your booking you submit to the non-exclusive jurisdiction of the courts of News South Wales, Australia.