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BEST WESTERN PREMIER Shaftesbury Kensington Hotel

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BEST WESTERN PREMIER Shaftesbury Kensington Hotel

BEST WESTERN PREMIER Shaftesbury Kensington Hotel

4 Stars

33-37 Hogarth Road Kensington London SW5 0QQ


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BEST WESTERN PREMIER Shaftesbury Kensington Hotel Hotel entranceBEST WESTERN PREMIER Shaftesbury Kensington Hotel BathroomBEST WESTERN PREMIER Shaftesbury Kensington Hotel RoomBEST WESTERN PREMIER Shaftesbury Kensington Hotel Room
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Rating criteria
Rating
Cleanliness 3
Facilities 2.5
Service 3
Location 3.5
Pricing 2.5
Overall 2.9
BEST WESTERN PREMIER Shaftesbury Kensington Hotel welcomes guests with quality accommodation and friendly services in London, close to city attractions such as Earls Court Exhibition Centre and Natural History Museum.

Location
Located in Kensington in London, a variety of area's places of interests such as Kensington Palace, Science Museum London, Royal Albert Hall and Victoria and Albert Museum are within easy reach from Best Western Premier Shaftesbury.

Rooms
This property has well-appointed accommodation units, which are furnished and decorated to give comfortable stay for guests in Kensington. The guest rooms feature amenities such as air conditioner, cable television, microwave oven, mini bar and a telephone.

Restaurant
BEST WESTERN PREMIER Shaftesbury Kensington Hotel has a restaurant that serves meals for guests. A bar is also available where guests can enjoy their favourite drinks.

General
BEST WESTERN PREMIER Shaftesbury Kensington Hotel has a meeting room where social and corporate events can be hosted. A fitness centre is available where guests can workout during their stay in Kensington. At leisure, guests can visit tourist attractions such as National Art Library and Harrods.

Additional Information

  • 20 min drive to the Airport (Heathrow)
  • 45 min drive to the Airport (Gatwick)

Hotel Facilities

  • Banquet Facilities
  • Conference Facilities
  • Faxing Facilities
  • Internet Access - Wireless
  • Photocopying Facilities
  • Room Service
  • Tour Desk
  • Bar / Lounge
  • Currency Exchange Services
  • Gym / Fitness Facilities
  • Laundry Services
  • Reception
  • Safe Deposit Box
  • Business Centre
  • Dining Room
  • Internet Access - High Speed
  • Lift / Elevator
  • Restaurant
  • Smoke Free Hotel

Room Facilities

  • Air Conditioning
  • Hairdryer
  • Modem / Data Port Connection
  • Radio
  • Shaver in Bathroom
  • Voicemail
  • Colour TV
  • Iron / Ironing Board
  • Pay TV
  • Refrigerator
  • Tea and Coffee Making Facilities
  • Wireless Internet Access
  • Ensuite / Private Bathroom
  • Microwave Oven
  • Pay-per-view Movies
  • Safe
  • Telephone

BEST WESTERN PREMIER Shaftesbury Kensington Hotel Guest Reviews (140)


BEST WESTERN PREMIER Shaftesbury Kensington Hotel
3 out of 5

Reception - staff very friendly. Left our bags as we arrived early. When we returned we were taken to our room. Compact and bijou. However bathroom extractor fan did not work and as it was an internal bathroom in a 4 star hotel I asked for a room change. This was not initially well received as I was told the hotel was full. i persisted and we were upgraded but to a room in part of the hotel that was being renovated. Initially the room was better until we heard the heating pumps going with an banging and rattling noise. After another conversation this was sorted out. Early Sunday morning someone tried to enter the room; fortunately the door was locked and bolted. But we slept well and the bed was very comfortable. Good value for money as the location and convenience made up for the renovation work.

dexydog wrote on January 20, 2013


BEST WESTERN PREMIER Shaftesbury Kensington Hotel
2 out of 5

Undergoing refurbishment, or rather demolition. Jackhammers & sledgehammers from 8am until 6pm. Guests always complaining about something in reception. Total nightmare!

Aussietraveller wrote on December 7, 2012


BEST WESTERN PREMIER Shaftesbury Kensington Hotel
2 out of 5

Tiny cramped double room little bigger than the double bed. The wi-fi was only workable in the miniscule lobby with two sofas and an armchair. The windows were nailed shut so no fresh air. Enormous restaurant and bar which was perpetually empty. Breakfast not included but could be pre-ordered at £ 15per head !!! The in-room facilities were very good and included a microwave oven and a mildly functional fridge.

World traveller wrote on September 28, 2012


BEST WESTERN PREMIER Shaftesbury Kensington Hotel
5 out of 5

Everything A1 the only reccomendation I would make would be to offer a double bed in a double room rather than 2 single beds put together. Other than that the staff and hotel is faultless. Essentially it is the staff that make a hotel and this hotel's staff are on the ball and second to none!!

SCOTCH PADDY wrote on August 25, 2012


BEST WESTERN PREMIER Shaftesbury Kensington Hotel
2 out of 5

We arrived at 1pm having booked a twin & a single. The rooms weren't ready & we were told check in was at 2. There was no bar/restaurant to wait in. We returned at 2.15 the rooms still weren't ready. At 2.30 we were told the twin room was but when we went up it was a double bed with a put up bed. I went straight back to reception to complain to be told they do not have twin bedded rooms. I explained I had booked one and one was found for us. The single room finally was available at 4.15. In the morning the shower was cold. The receptionist was most unhelpful and didn't care about us. Most unsatisfactory, won't be back.

SarahP wrote on June 21, 2012


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Overall Guest Rating

Overall2.9 out of 5
Cleanliness3 out of 5
Facilities2.5 out of 5
Service3 out of 5
Location3.5 out of 5
Pricing2.5 out of 5

BEST WESTERN PREMIER Shaftesbury Kensington Hotel Guest Reviews

SortBy:

3 out of 5

Reception - staff very friendly. Left our bags as we arrived early. When we returned we were taken to our room. Compact and bijou. However bathroom extractor fan did not work and as it was an internal bathroom in a 4 star hotel I asked for a room change. This was not initially well received as I was told the hotel was full. i persisted and we were upgraded but to a room in part of the hotel that was being renovated. Initially the room was better until we heard the heating pumps going with an banging and rattling noise. After another conversation this was sorted out. Early Sunday morning someone tried to enter the room; fortunately the door was locked and bolted. But we slept well and the bed was very comfortable. Good value for money as the location and convenience made up for the renovation work.

Review by: dexydog
Date stayed January 20, 2013

2 out of 5

Undergoing refurbishment, or rather demolition. Jackhammers & sledgehammers from 8am until 6pm. Guests always complaining about something in reception. Total nightmare!

Review by: Aussietraveller
Date stayed December 7, 2012

2 out of 5

Tiny cramped double room little bigger than the double bed. The wi-fi was only workable in the miniscule lobby with two sofas and an armchair. The windows were nailed shut so no fresh air. Enormous restaurant and bar which was perpetually empty. Breakfast not included but could be pre-ordered at £ 15per head !!! The in-room facilities were very good and included a microwave oven and a mildly functional fridge.

Review by: World traveller
Date stayed September 28, 2012

5 out of 5

Everything A1 the only reccomendation I would make would be to offer a double bed in a double room rather than 2 single beds put together. Other than that the staff and hotel is faultless. Essentially it is the staff that make a hotel and this hotel's staff are on the ball and second to none!!

Review by: SCOTCH PADDY
Date stayed August 25, 2012

2 out of 5

We arrived at 1pm having booked a twin & a single. The rooms weren't ready & we were told check in was at 2. There was no bar/restaurant to wait in. We returned at 2.15 the rooms still weren't ready. At 2.30 we were told the twin room was but when we went up it was a double bed with a put up bed. I went straight back to reception to complain to be told they do not have twin bedded rooms. I explained I had booked one and one was found for us. The single room finally was available at 4.15. In the morning the shower was cold. The receptionist was most unhelpful and didn't care about us. Most unsatisfactory, won't be back.

Review by: SarahP
Date stayed June 21, 2012

4 out of 5

very good hotel----------------------------------------------------------------------------------------------------------------------------

Review by: basemgv
Date stayed June 15, 2012

1 out of 5

The hotel, its accommodations, and staff were excellent. However I was severely disturbed by some type of bait and switch tactic they used on me when i got there. Despite having a confirmation number and my room being "reserved" they had to walk me across the street to a COMPLETELY DIFFERENT HOTEL. It appears they are overbooking and sending the unlocky ones to their friend's hotel across the street. Problem is a paid for 2 nights at a Best Western not some "random hotel across the street".

Review by: uniden900
Date stayed March 23, 2012

3 out of 5

The room was nice but a bit too small, close to transit facilities, and loads of stores around. Great location if you plan on spending a lot of time in central London.

Review by: 718 Carlos
Date stayed January 11, 2012

4 out of 5

big rooms in club rooms.very quiet ,1 min to underground station.friendly staff.nice bathroom.with shampo.

Review by: george 333
Date stayed December 4, 2011

1 out of 5

Extremely small rooms (even by London standards). Very dark - not enough lightening. And most importantly - NO COLD WATER in the bathroom!!!

Review by: ss13
Date stayed December 3, 2011

1 out of 5

Extremely small rooms (even by London standards). Very dark - not enough lightening. And most importantly - NO COLD WATER in the bathroom!!!

Review by: ss13
Date stayed December 3, 2011

3 out of 5

As a review I read stated, "good for a quick overnight stay", I could not agree more! The room was very small and needed a little extra care ( holes in the window treatment, slow drain, a wee bit of mold in the corners of shower). It would have been fine for a one night stay. Additional aggravations: took 4 calls to the front desk to get the heat sorted out in the room. No wifi in the room, just traditional hook up(this would have been fine if i was not using my ipad) comforter smelled like smoke, and the darn iron was tethered to the ironing board (who does that?). It was just not a comfortable stay.

Review by: Tish2011
Date stayed November 3, 2011

3 out of 5

Needed an overnight stay as we were attending Hammersmith Apollo for a concert. Excellent location for access via Earls Court tube. Ditto for link to Kings Cross. Room 412 fine for 1 night but a bit small for longer stay. part of a connecting suite that is normally let to families and the connecting door was not soundproofed which was somewhat annoying. Some rooms are in the semi basement area too and not so attractive so it is wise to call ahead and clarify your requirements 5 storeys and one rather slow and relatively small lift; still it meant one could get fit by using the stairs Beware at check in. make sure you say you require breakfast as if you don't and your rate excludes it, it will cost an additional £4 per person. Strange policy but you have been warned. Breakfast a little disorganised too with staff not too sure of their roles and table setting seemed to be somewhat challenging and haphazard. For a 4 star hotel this was not up to scratch.

Review by: Bedonboy
Date stayed October 15, 2011

4 out of 5

Good Location, close to station, clean rooms

Review by: Anonymous
Date stayed May 24, 2011

3.8 out of 5

Close to train station, clean, would stay again.

Review by: Anonymous
Date stayed May 19, 2011

4.8 out of 5

Great location, near Earl's Court tube station. Room was very nice - clean and spacious. My only complaint was that the bed was not the most comfortable & pillows a little on the hard side. But for one night it was definitely great value. I would go back again.

Review by: Anonymous
Date stayed April 3, 2011

3.6 out of 5

I had a deluxe double room for two persons, but the bad was for one and half person.

Review by: Anonymous
Date stayed May 20, 2010

2.8 out of 5

We booked a superior room, I'm not sure how they rated it superior. The bed was tiny, not even a double, as was the room, I kept bumping into things as there was not enough space to move around freely. The radiator made a constant high pitched whining noise all night, which left me with a headache (it couldnt be switched off for some reason). Room was clean though

Review by: Tracey simpson
Date stayed February 3, 2010

3.8 out of 5

Guy on front desk was often rude, didn't seem to understand what i was saying half the time and wouldn't call us a taxi! Instead told us to walk around til we found one.

Review by: Anonymous
Date stayed February 2, 2010

4.8 out of 5

Always helpfull and friendlt staff. Great access to Earls Court Tube Line. Good room layout and comfortable.

Review by: John Morley
Date stayed January 11, 2010

BEST WESTERN PREMIER Shaftesbury Kensington Hotel photos

BEST WESTERN PREMIER Shaftesbury Kensington Hotel Hotel entrance
Hotel Entrance
BEST WESTERN PREMIER Shaftesbury Kensington Hotel Bathroom
Bathroom
BEST WESTERN PREMIER Shaftesbury Kensington Hotel Room
Room
BEST WESTERN PREMIER Shaftesbury Kensington Hotel Reception
Reception
BEST WESTERN PREMIER Shaftesbury Kensington Hotel Hotel entrance
Hotel Entrance
BEST WESTERN PREMIER Shaftesbury Kensington Hotel Room
Room
BEST WESTERN PREMIER Shaftesbury Kensington Hotel Fitness centre
Fitness Centre
BEST WESTERN PREMIER Shaftesbury Kensington Hotel Restaurant
Restaurant
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