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Aura Cozumel Grand Resort All Inclusive Adults Only
4 StarsCarretera Costera Sur Kilometer 12.9 Cozumel Quintana Roo 77600
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Rating
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|---|---|
| Cleanliness | 5 |
| Facilities | 5 |
| Service | 5 |
| Location | 5 |
| Pricing | 5 |
| Overall | 5 |
Location
Fronting a long beach at Cozumel Island, this property is located on Carretera Costera Sur Km. 13.5 and near Cozumel and Cancun International Airports.
Rooms
Elegantly designed, the 87 spacious guestrooms are gracefully appointed and come with all the contemporary amenities, enabling you to relax and have a blissful sleep after a busy day.
Restaurant
Guests can enjoy signature gourmet Italian Mediterranean fusion cuisine at the Isola restaurant. The Hava Grill restaurant serves truly delicious seafood cocktails and light Mexican-Caribbean delicacies by day and select grilled cuts of fresh meat, fish and seafood by night. The resort also offers 3 bars; beach, lobby and solarium, which are perfect for relaxing with a specialty Martini whilst taking in Cozumel's breathtaking sunsets.
General
The resort offers a fully equipped private meeting room that can accommodate up to 40 people in the most common seating arrangements. You can also workout in the fitness centre that allows you to continue your fitness regime through out your stay. After a tiring day, you can relax by taking a refreshing dip in the swimming pool.
Additional Information
- This hotel caters exclusively for adults. No children allowed on premises.li>
Hotel Facilities
- Banquet Facilities
- Concierge
- Faxing Facilities
- Internet Access - Wireless
- Parking Facilities
- Room Service
- Swimming Pool - Outdoor
- Bar / Lounge
- Conference Facilities
- Gym / Fitness Facilities
- Laundry Services
- Pets Allowed
- Shopping Arcade
- Business Centre
- Doctor On Call
- Internet Access - High Speed
- Lift / Elevator
- Restaurant
- Spa / Wellness Centre
Room Facilities
- Air Conditioning
- Cable / Satellite TV
- Heating
- Radio
- Telephone
- Alarm Clock
- Ensuite / Private Bathroom
- Internet Access
- Safe
- Voicemail
- Bathroom Amenities
- Hairdryer
- Mini Bar
- Tea and Coffee Making Facilities
Aura Cozumel Grand Resort All Inclusive Adults Only Guest Reviews
We enjoyed an incredibly relaxing five-night stay at Aura. And while there was much to enjoy about the property, there are definitely some things that could use a bit of attention. On the positive side: We had a bright and spacious 2nd floor Ocean View room that had a killer view of the pool and ocean. Swim-up room or room one with a rooftop pool? Nice ideas, but not really high on our wish list. Our end-unit room had large windows on two adjacent walls, brightening the room and making it feel even more spacious than it was (and the rooms are quite large). The room was promptly and properly cleaned and our mini-fridge was restocked with water, beer and soft drinks every day without fail. We appreciated the contemporary design, modern furnishings and comfortable bed and liked the fact that the room had a European-style bathroom (toilet in separate room) with a large shower and a large tub. The in-room safe was large enough for all of our valuables, and then some. We were there right before Thanksgiving, when family travel is usually light anyway, but we still appreciated the adults-only atmosphere. Our check-in was easy and courteous (although continuously interrupted by a constantly ringing front desk phone) and dining room and bar service was almost always friendly and well-paced. We never waited for a dining room table or bar service and liked the fact that Aura is a buffet-free zone. Food presentation was generally top-notch. We never had to search for for a quiet and comfortable place to sit on the beach or near the pool (granted, the property seemed less than full). The beach was always well-kept and there was easy access to the ocean from the beach (a bit rocky) or from the end of the wooden pier. We visited the neighboring Sabor sister resort for one meal (dubbed Asian fusion, it was pleasant but heavy-handed on the soy sauce) and for some wonderful service at the beautiful and well-maintained spa. We laughed at the fact that the hotel offered to drive us there, since it was all of a 2-minute walk along the beach. The hotel sits south of town – away from cruise ships and crowds – and we actually enjoyed the distance (our goal was a short, mindless, quiet, all-inclusive vacation). Our dive operator from town met us on the hotel dock every morning (no “dock fee”) and the resort sits minutes from world-class diving and the beach area the operator used for long surface intervals between dives. All told, that’s a lot to like. What needs work? The biggest gripe would be on the maintenance front: one non-working and dismantled hot-tub and one ice-cold at the upstairs bar area, while the hot-tub adjacent to the lazy river pool was constantly overflowing its banks (and comically impossible to enjoy); light fixtures missing or dangling from corridors; rusting brackets and fixtures in our bathroom; half of a broken ladder that lingered at the bottom of our stairwell for the duration of our stay; exposed electrical wires at the beach-end of the wooden pier; broken chairs in the dining room, including one that sent a fellow diner to the ground; and the horrific odor of backed-up sewage crying out for a sump pump at the indoor bar adjacent to the lobby. No one glaring defect, just a collection of small, but noticeable, things that highlighted the gap between an architect’s vision and the reality of keeping it all running. There were some minor glitches in restaurant staffing and service —, especially when a large wedding party arrived en masse and seemed to overwhelm the dining room — and the food, while artfully presented, could use a bit of a “kick” in the flavor department and some simple menu rotation (instead of the same menu in each outlet every night). Our check-out would have been more pleasant had we received an advance copy of our folio under our door (instead of spending our last 20 minutes at the resort trying to resolve a double-charge from the spa) and the front desk agent sat awkwardly and watched as we filled out th
Diver R wrote on December 28, 2011
To say this hotel was a slice of paradise would be an understatement. The location and property were post-card beautiful. The staff without exception were extremely accommodating and genuinely friendly. We were pampered and spoiled for 5 days and loved every minute of it. The food was more than adequate, and the drinks kept flowing. The Aura was quiet and romantic, but with plenty to keep us entertained throughout our stay. Overall, the perfect vacation!
Workaholic Wendy wrote on December 15, 2011
The only negative point is that the hotel is looking a little old. Since nearly everything is painted white, it is showing the wear and tear more than usual. With that said, everything was very clean and fresh smelling. For such a humid climate that is no easy task. Overall the resort was great. Its location further down the coast puts it in a prime spot for diving so boat trips to dive sites were quick and painless. The dive operation at the hotel was very accommodating and kept all of our gear clean and ready for our next dive. The service at the resort was absolutely fantastic. The staff was very eager to please but getting to know them by name and always offering a tip made it even better. We rarely ordered something directly off of the menus and the staff seemed to take pride in being able to meet our special requests. The bottom line: This resort doesn't compare to luxury hotels in the States or Europe but for Cozumel it is the best resort we have visited.
jatx wrote on December 13, 2011
Great hotel, great staff, quiet, adults only. Love being able to order off a menu at an all inclusive, no ugly buffet.The Hava grill poolside has some of the best lunches. They will make almost anything for you even if it's not on the menu. There was also two other restaurants available at the neighboring resort, Sabor, that we could use, one Italian and one fusion asian. Both were great food. We have looked at other resorts in Cozumel but I don't think there is one that is equal or better than Aura. Don't be afraid to ask for plenty of bottled water, they sometimes get a little stingy when they stock the refrig in the room. Will go back again next year same time. Be sure and take a taxi to the other side of the island and stop at coconuts have lunch, the driver will wait no worry just tell them thats what you want to do.
Aura lover wrote on December 6, 2011
We stayed at the Aura from Nov 2-12th. It was our first all- inclusive. Overall I would rate it a 5. The building is older but seems pretty well maintained. I think the value was very good. The location is excellent if you do not want to be too near town. It was expensive to go to town by taxi, fifteen dollars each way. I wish there had been a shuttle as we would have like to have gone another day but it didn’t seem reasonable. The room was excellent. There was a slight smell when we first got there but it went away as soon as we opened the doors for a bit. I just think it is due to the air conditioning and the humid environment. We asked others how their rooms were and everyone but 1 group said theirs was perfect. There was a two bedroom where the women said that the bathroom ceiling had a lot of condensation and dripped on them all the time (but they liked the room otherwise). We had a swim up suite which was wonderful. I was a bit worried for privacy, but it was fine. The young man who cleaned the pool daily was very respectful (with people’s privacy) and incredibly hard working. The rooms were cleaned daily and the ladies did a fantastic job (dry towels always available). They seemed to figure out our schedule and came at perfect times. The beds were incredible (best I have ever slept on and we travel a lot). I found the whole resort very clean. I have to agree, the Luna Lounge had a horrible smell. Partly due to the air conditioning and I think it is just wet all the time. My guess it had mold somewhere in the floors or walls. It was very clean to the eye though. They just needed to keep the doors open and the air off. Food was great!! We found there was plenty to choose from. The veal was excellent. I didn’t care for the prime rib. If you go to the Hava Grill (outside by the main bar) they will give you all three menus and you can pick and choose and it is very casual. While the dress code did say pants and such for men at night, I saw plenty come in with nice shorts and nice shirts. We did try the Italian and Asian restaurants at Sabor. They were very good also. The only thing that would improve the food is if there was some truly authentic Mexican food. Add an authentic Mexican restaurant would be perfect! While they did have some Mexican food on the lunch menus, it was very American style. No buffet though. I hate buffets! I am glad we stayed at Aura and not Sabor as Aura was much quieter, nicer and NOT a party place. If you want that though you can just go next door and play w/ them. We did have one group of 6 that came in the last couple days of our trip that were extremely disgusting with their language and graphic talk. They clearly did not fit the other clientele (but not the resorts fault) and the staff tried to keep those around them happy since they couldn’t really do much about it. It could happen anywhere. Liquor was good just make sure you ask for the brand you want every time! We also brought insulated mugs which kept things cold. They had no problem with us using them. We did bring a floaty and that was great. I think they picked up the others before the storm and so we were the first w/ them, then other showed up. Now for the staff; they were incredible. So polite and trying to make sure everyone was happy from the minute you arrive to the minute you leave (better than any American 5 star resort I have been to). I can think of several names but don’t want to leave anyone out as they ALL were great. We took one hundred in $1 bills and one hundred in $5 if we decided we wanted to tip as other suggested. We were glad we did, they were very appreciative and they so deserved it. The hard part was tipping those who work behind the scenes such as the pool guys and gardeners and such. Next time we go, we will focus on them more, though all staff deserved a tip now and then. Snorkeling was fantastic right from the shore and though there were rocks, they were not the type that cut your feet, just be careful. The g
Oregon Explorer wrote on December 4, 2011
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