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Ac Carlton Madrid Hotel

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Ac Carlton Madrid Hotel

Ac Carlton Madrid Hotel

4 Stars

Paseo De Las Delicias 26 Madrid ES-28045


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Ac Carlton Madrid Hotel ExteriorAc Carlton Madrid Hotel Meeting roomAc Carlton Madrid Hotel BathroomAc Carlton Madrid Hotel Conference room
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Rating criteria
Rating
Cleanliness 4
Facilities 4
Service 4
Location 4
Pricing 4
Overall 4
Ac Carlton Madrid Hotel welcomes discerning travellers with plush accommodations located in an enviable setting close to cultural, shopping and entertainment opportunities in the heart Madrid. While visiting the Spain capital, tourists can wander around historic public squares Plaza Mayor and Puerta del Sol. Vacationers can also take pictures of Royal Palace of Madrid or catch enthralling shows at Teatro Real.

Location
Ac Carlton Hotel is positioned in Madrid city centre, within 300 metres from Madrid Atocha public transport stations. Holidaymakers can peruse through the collections on display at Museo Nacional Centro de Arte Reina Sofia, Thyssen Museum and Museo del Prado.

Rooms
All chic rooms and suites comfortably outfitted with Wi-Fi access, mini bar, working desk, refrigerator and TV. Some units have bathtub with spray jets.

Restaurant
Guests at Ac Carlton Hotel Madrid relish Spanish dishes at in-house AC Bar. Choose from a wide array of bistros and cafes close by for a taste of regional favourites and international cuisines.

General
Ac Carlton Madrid Hotel provides wireless Internet access in common areas, business centre and meeting rooms that can hold up to 100 participants. Safe deposit box and valet dry cleaning are also available for added convenience. Patrons can work out in on-site fitness centre or walk around the lush Parque del Retiro or Real Jardin Botanico de Madrid.

Additional Information

  • 3 km to the City Centre
  • 14 km to the Airport (Madrid)

Hotel Facilities

  • Banquet Facilities
  • Internet Access - Wireless
  • Reception
  • Cafe
  • Laundry Facilities
  • Room Service
  • Conference Facilities
  • Parking Facilities (At Cost)

Room Facilities

  • Air Conditioning
  • Mini Bar
  • Telephone
  • Cable / Satellite TV
  • Pay-per-view Movies
  • Hairdryer
  • Radio

Ac Carlton Madrid Hotel Guest Reviews (75)


Ac Carlton Madrid Hotel
5 out of 5

This is a lovely hotel - good value - an easy 10 min walk from Atocha train station. Spacious, well designed, very clean. Staff was so pleasant and helpful. Perfect location for day-tripping in and out of Madrid by train. There is also a (yellow)bus that runs every 20 mins from the train station to the airport, so we easily got to the airport at 7:30 am from this location, at a cost of only 2 euro each. The area was very safe - somewhat residential in feel, and there were many restaurants in the area. Less than 10 mins to the Reina Sofia, less than 15 walking to the Prado or Parque Retiro.

lwff wrote on October 15, 2011


Ac Carlton Madrid Hotel
2 out of 5

Stay away from this place. The arrogant attitude of the staff erased all the other benefits. I had a neighbor shouting into a cell phone. I could not find a number for reception to complain. Therefore, I went downstairs. I hardly got the words out of my mouth before the receptionist said he was a regular and one of their most important clients. I said if they don't handle this, I will. I think I got action with that threat. WHen I needed a taxi to the train station, I was told to stand on the corner with my luggage and one would automatically stop, as they pass by there all the time. I was dumped out on a street corner without a cab in sight. After a few minutes, I spotted ONE and grabbed it. Fortunately, I left plenty of time. On other questions I found the staff at the desk generally inattentive and arrogant. Marriott bought the chain. Maybe these people will ge canned.

Spacetraveler wrote on September 24, 2011


Ac Carlton Madrid Hotel
4.2 out of 5

Excellent location. Good service. Nice rooms.

Faizan Jamal wrote on September 5, 2011


Ac Carlton Madrid Hotel
4.8 out of 5

I enjoyed staying here, it wasn't near the central city but close to the main train station, if you take the correct way it is only 5minutes away. Wasn't too noisey considering the amount of traffic on the road. The room was nice and modern. Only gripe was wifi was free only in the lobby downstairs and not in the room and no other internet access. The mini-bar was free, there were no alcoholic beverages in the fridge, which may concern some. Overall a great place and the staff friendly, helpful and speak english well at the front desk.

Vincent Hong-Goo wrote on June 30, 2011


Ac Carlton Madrid Hotel
4.4 out of 5

Free wifi in the room would be a real plus, though it was free in the lobby & the bar. Design of the lobby really nice. Decoration in the room surprising: nice furniture but awful wallpaper and old fashioned paintings. For the rest, the location was quite nice, close to the Retiro parc and Atocha (wonderful station) and Reina Sofia (museum).

Anne-Marie Smyers wrote on July 31, 2010


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Overall Guest Rating

Overall4 out of 5
Cleanliness4 out of 5
Facilities4 out of 5
Service4 out of 5
Location4 out of 5
Pricing4 out of 5

Ac Carlton Madrid Hotel Guest Reviews

SortBy:

5 out of 5

This is a lovely hotel - good value - an easy 10 min walk from Atocha train station. Spacious, well designed, very clean. Staff was so pleasant and helpful. Perfect location for day-tripping in and out of Madrid by train. There is also a (yellow)bus that runs every 20 mins from the train station to the airport, so we easily got to the airport at 7:30 am from this location, at a cost of only 2 euro each. The area was very safe - somewhat residential in feel, and there were many restaurants in the area. Less than 10 mins to the Reina Sofia, less than 15 walking to the Prado or Parque Retiro.

Review by: lwff
Date stayed October 15, 2011

2 out of 5

Stay away from this place. The arrogant attitude of the staff erased all the other benefits. I had a neighbor shouting into a cell phone. I could not find a number for reception to complain. Therefore, I went downstairs. I hardly got the words out of my mouth before the receptionist said he was a regular and one of their most important clients. I said if they don't handle this, I will. I think I got action with that threat. WHen I needed a taxi to the train station, I was told to stand on the corner with my luggage and one would automatically stop, as they pass by there all the time. I was dumped out on a street corner without a cab in sight. After a few minutes, I spotted ONE and grabbed it. Fortunately, I left plenty of time. On other questions I found the staff at the desk generally inattentive and arrogant. Marriott bought the chain. Maybe these people will ge canned.

Review by: Spacetraveler
Date stayed September 24, 2011

4.2 out of 5

Excellent location. Good service. Nice rooms.

Review by: Faizan Jamal
Date stayed September 5, 2011

4.8 out of 5

I enjoyed staying here, it wasn't near the central city but close to the main train station, if you take the correct way it is only 5minutes away. Wasn't too noisey considering the amount of traffic on the road. The room was nice and modern. Only gripe was wifi was free only in the lobby downstairs and not in the room and no other internet access. The mini-bar was free, there were no alcoholic beverages in the fridge, which may concern some. Overall a great place and the staff friendly, helpful and speak english well at the front desk.

Review by: Vincent Hong-Goo
Date stayed June 30, 2011

4.4 out of 5

Free wifi in the room would be a real plus, though it was free in the lobby & the bar. Design of the lobby really nice. Decoration in the room surprising: nice furniture but awful wallpaper and old fashioned paintings. For the rest, the location was quite nice, close to the Retiro parc and Atocha (wonderful station) and Reina Sofia (museum).

Review by: Anne-Marie Smyers
Date stayed July 31, 2010

4.6 out of 5

Newly renovated, very well maintained hotel, convenient to couple of Metro stations (less than 5min walk).

Review by: Sujit Ghosh
Date stayed June 8, 2010

3.2 out of 5

The location is convenient to access Atocha train station. The hotel insisted to charge me on check-in even though I was already charged by website. I bought a football ticket and the sale agency dropped for me at hotel counter but their staff forgot to hand to me until I called to check with agency.

Review by: Anonymous
Date stayed May 16, 2010

3.8 out of 5

Hotel most likely should be rated as a 3* rather than a 4* and the neighbourhood it is located in is quite rundown. However, accomdations were adequate, service good and access to train station very good. Only suggestion would be to have access to kettle/coffee maker in the room.

Review by: Anonymous
Date stayed September 2, 2009

3.8 out of 5

Really good included breakfast. Clean modern refurbished hotel. large room with comfortable beds. But this is supposed to be a 4 star hotel. There was no bellboy to help when we left, a request to bring down our several cases at 7 in the morning having been met with a terse "NO, I am on my own" So we had to do it ouselves and we are no longer young. The lift capacity is about 4 small people, preferably friends

Review by: Derek Bulpitt
Date stayed July 24, 2009

4.4 out of 5

My second stay at this hotel, they again exceeded my expectations and brought value to my stay in Madrid. The prices for the internet have come down, but are still much more expensive than the Internet cafe around the corner. I will stay at Hotel Carleton again when I am next in Madrid.

Review by: William Robert Kiser
Date stayed July 20, 2009

4.6 out of 5

Reception staff very friendly and helpful, room was more than adequate for a short break, no complaints.

Review by: ALAN MCDONALD
Date stayed June 13, 2009

3.6 out of 5

The lift is very small which can barely accommodate a laggage and two persons. Other than that, the room is sizeable and clean. The location is also good, very near to Attocha Train/Metro Station. However, the price is a bid highl

Review by: Sze Lai Hung
Date stayed February 8, 2009

5 out of 5

Very pleasant short stay! The stuff was friendly and helpful, rooms clean and location perfect.

Review by: Anonymous
Date stayed July 27, 2008

4.6 out of 5

Outstanding hotel with excellent breakfast. I would certainly stay here again. One caveat--don't use the internet in the hotel for 6 Euros/hr. Go to one of the many internet cafes in the area for one Euro/hr.

Review by: William Robert Kiser
Date stayed April 5, 2008

4.4 out of 5

Great hotel, convenient location, superb breakfast. What is missing is free wireless...

Review by: Robert Klinc
Date stayed December 3, 2007

4.4 out of 5

This was a very nice hotel for a few day stay. The breakfast was good and the people were nice enough but not the most informative. It is really close to the museums and some good places to eat on Atocha. Basically i would say it what I expected for the money that we payed.

Review by: Andrew Redd
Date stayed November 1, 2007

5 out of 5

Wonderful. Very friendly staff. Big, clean rooms. Great breakfast. Fantastic value for money. I am from Madrid myself and this is a wonderful area.

Review by: Anonymous
Date stayed September 7, 2007

5 out of 5

Very convenient hotel (close to Atocha, 2 direct lines to Sol), calm rooms (advice: ask for calm room at Check-in), nice and complete breakfast

Review by: Marie-Helene BAROUX
Date stayed July 8, 2007

5 out of 5

Great location for the art galleries, and public transport links. Excellent breakfast. Very good staff

Review by: Pam Peers
Date stayed February 17, 2007

4.8 out of 5

Very good deal. Convenient location, large clean rooms, timely and good service. Wireless is very good, although it comes at an extra charge of 15 euros per day. In general, everything one could ask for from a hotel.

Review by: Anonymous
Date stayed December 18, 2006

Ac Carlton Madrid Hotel photos

Ac Carlton Madrid Hotel Exterior
Exterior
Ac Carlton Madrid Hotel Meeting room
Meeting room
Ac Carlton Madrid Hotel Conference room
Conference room
Ac Carlton Madrid Hotel Hotel entrance
Hotel Entrance
Ac Carlton Madrid Hotel Lounge
Lounge
Ac Carlton Madrid Hotel Twin room
Twin Room
Ac Carlton Madrid Hotel Exterior
Exterior
Ac Carlton Madrid Hotel Bathroom
Bathroom
Ac Carlton Madrid Hotel Restaurant
Restaurant
Ac Carlton Madrid Hotel Lounge
Lounge
Ac Carlton Madrid Hotel Lounge
Lounge
Ac Carlton Madrid Hotel Room
Room
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